{"id":987517917,"date":"2024-03-04T15:18:58","date_gmt":"2024-03-04T15:18:58","guid":{"rendered":"https:\/\/pmchampions.com\/?p=987517917"},"modified":"2024-03-13T15:06:08","modified_gmt":"2024-03-13T15:06:08","slug":"managing-a-project-crisis-responding-with-efficiency","status":"publish","type":"post","link":"https:\/\/pmchampions.com\/en\/managing-a-project-crisis-responding-with-efficiency\/","title":{"rendered":"Managing a Project Crisis: Responding with Efficiency!"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][pac_divi_table_of_contents title=&#8221;Summary&#8221; collapse_when_sticky=&#8221;on&#8221; opened_icon=&#8221;:||divi||400&#8243; closed_icon=&#8221;;||divi||400&#8243; included_headings=&#8221;off|on|on|on|off|off&#8221; exclude_headings_by_class=&#8221;on&#8221; show_keyword_highlight=&#8221;on&#8221; show_keyword_highlight_placeholder=&#8221;Mots Cl\u00e9s &#8230;&#8221; level_markers_1=&#8221;icons&#8221; icon_marker_1=&#8221;=||divi||400&#8243; level_markers_2=&#8221;icons&#8221; icon_marker_2=&#8221;^||divi||400&#8243; level_markers_3=&#8221;icons&#8221; icon_marker_3=&#8221;E||divi||400&#8243; level_markers_4=&#8221;icons&#8221; icon_marker_4=&#8221;5||divi||400&#8243; title_container_bg_color=&#8221;#1a9e21&#8243; body_area_height=&#8221;650px&#8221; body_area_scroll_color=&#8221;#000000&#8243; body_area_text_link_underline=&#8221;#000000&#8243; body_area_text_link_padding=&#8221;10px|0px|0px|0px|false|false&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; title_font_font=&#8221;Quicksand||||||||&#8221; heading_all_font=&#8221;|600|||||||&#8221; heading_all_font_size=&#8221;18px&#8221; marker_all_font=&#8221;|600|||||||&#8221; motion_trigger_start=&#8221;top&#8221; heading_all_font_size_tablet=&#8221;15px&#8221; heading_all_font_size_phone=&#8221;15px&#8221; heading_all_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; border_radii_title_container=&#8221;off|10px|10px|0px|0px&#8221; border_radii_body_area=&#8221;off|0px|0px|10px|10px&#8221; border_width_all_body_area=&#8221;3px&#8221; border_color_all_body_area=&#8221;RGBA(255,255,255,0)&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;blue-list&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<div class=\"ControlZone ControlZone--clean a_b_50a7110f\" data-automation-id=\"CanvasControl\" id=\"cb33b57f-7ebe-44dd-a7d8-51b1a8786501\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"cb33b57f-7ebe-44dd-a7d8-51b1a8786501\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-179\">\n<h2><span class=\"fontColorThemeSecondary\">Recommendations for managing a project crisis<\/span><\/h2>\n<p><span class=\"fontSizeMedium\">Although every effort is made to understand potential problems on a project in terms of risks, it can happen that a crisis still occurs.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/economic-crisis.png\" width=\"282\" height=\"282\" alt=\"\" class=\"wp-image-987517909 aligncenter size-full\">But what is a crisis?<\/span><\/p>\n<blockquote>\n<p><span class=\"fontSizeMedium\"><strong>This is a situation in which the project literally goes off the rails: it can no longer be managed within the usual framework.<\/strong><\/span><\/p>\n<\/blockquote>\n<p><span class=\"fontSizeMedium\"><br>The reasons can be diverse and varied, latent or unexpected, unitary or plural:  <\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">Loss of trust<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Recurring problems<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Conflicts between people<\/span><\/li>\n<li><span class=\"fontSizeMedium\">an exogenous event<\/span><\/li>\n<li><span class=\"fontSizeMedium\">A change that has been undergone<\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">  The symptoms can also be heterogeneous:  <\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">Disagreements<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Late or non-completed validations<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Tension in exchanges<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Carpet noises<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Degraded indicators<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Stiffened postures<\/span><\/li>\n<li><span class=\"fontSizeMedium\">escalation<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Distancing of certain actors<\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">The following recommendations will be of great help in managing a crisis:<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][dipl_separator seprator_thickness=&#8221;1px&#8221; separator_color=&#8221;rgba(0,0,0,0.54)&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dipl_separator][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||40px||false|false&#8221; link_option_url=&#8221;https:\/\/pmchampions.com\/en\/how-to-apply-contract-effectively-to-agile-project\/&#8221; link_option_url_new_window=&#8221;on&#8221; border_radii=&#8221;on|0.25rem|0.25rem|0.25rem|0.25rem&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#dee2e6&#8243; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;5px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/pmchampions.com\/wp-content\/uploads\/2023\/09\/Agile-Contract-en.png&#8221; title_text=&#8221;Contractualisation&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;-11px||-11px||false|false&#8221; custom_padding=&#8221;|10px||10px|false|false&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Quicksand||||||||&#8221; text_text_color=&#8221;#619ccd&#8221; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;|||-40px|false|false&#8221; custom_margin_tablet=&#8221;|15px||15px|false|false&#8221; custom_margin_phone=&#8221;|15px||15px|false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;20px&#8221; text_font_size_phone=&#8221;20px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h6><span style=\"color: #808080;\"><strong>Agility:<\/strong><\/span><\/h6>\n<p><strong><span style=\"color: #ff6600;\"><a href=\"https:\/\/pmchampions.com\/en\/agility-and-scrum\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #ff6600;\">Discover our articles on agility<\/a><\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;blue-list  &#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||21px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<div class=\"a_e_50a7110f a_e_50a7110f root-172 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"1\">\n<div class=\"q_e_50a7110f p_e_50a7110f\">\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"89a6cb88-2d38-405a-b7c6-38e0ab11e677\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"89a6cb88-2d38-405a-b7c6-38e0ab11e677\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-173\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">A. Staying Calm<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517900 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/chill-out.png\" alt=\"\" width=\"195\" height=\"195\">A crisis can trigger a range of behaviors among <strong><a href=\"https:\/\/pmchampions.com\/en\/stakeholder-management\/\" target=\"_blank\" rel=\"noopener\">stakeholders<\/a><\/strong> that are not conducive to dialogue or the search for compromise\/solutions: <\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">denial<\/span><\/li>\n<li><span class=\"fontSizeMedium\">  anger<\/span><\/li>\n<li><span class=\"fontSizeMedium\">irrationality<\/span><\/li>\n<li><span class=\"fontSizeMedium\">frustration<\/span><\/li>\n<li><span class=\"fontSizeMedium\">aggressiveness<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Bad faith<\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">It is important not to give in to emotion and to remain in a soothing, courteous and constructive professional posture.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"2b27379f-5b29-486f-bdc7-38920c1701a1\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"2b27379f-5b29-486f-bdc7-38920c1701a1\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-173\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">B. Be clear-eyed about the situation  <\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">Analysis of the situation is the first action to be taken.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517898 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/question.png\" alt=\"\" width=\"191\" height=\"191\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">It is a question of making the observation:  <\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">What is the exact nature of the malfunction(s)?  <\/span><\/li>\n<li><span class=\"fontSizeMedium\">What is the extent of the damage?  <\/span><\/li>\n<li><span class=\"fontSizeMedium\">What are the observed and foreseeable consequences?  <\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">All the elements of the response will feed into the action plan to be undertaken and will make it possible to inform\/involve the stakeholders.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"3e16e3cf-659b-4504-804b-5db41d4d3a42\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"3e16e3cf-659b-4504-804b-5db41d4d3a42\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-173\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">C. Be transparent  <\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">Clear and concise language, structured and intelligible speech, verifiable data, honest handling of information.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517896 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/display.png\" alt=\"\" width=\"192\" height=\"192\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">This is the recipe for communicating while minimizing the risks associated with misinterpretation and\/or incorrect perception, both internally and externally.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_e_50a7110f a_e_50a7110f root-170 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"0\">\n<div class=\"q_e_50a7110f p_e_50a7110f\">\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"1d362f51-3718-4582-9924-44495340e5f8\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"1d362f51-3718-4582-9924-44495340e5f8\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-171\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">D. Investigating the Causes<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">Often, a crisis is a continuation or superposition of dysfunctions.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">It is often easy to take shortcuts to justify the crisis and point to responsibility before even trying to resolve it.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517894 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/private-detective.png\" alt=\"\" width=\"192\" height=\"192\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">  The causal chain must be established objectively and factually BEFORE any conclusions can be drawn.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"c02b684a-97eb-4357-a809-1ae2dd3ceaa4\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"c02b684a-97eb-4357-a809-1ae2dd3ceaa4\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-171\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">E. Refer to the framework  <\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">The contract and the structuring documents validated as part of the collaboration of the stakeholders (Project Plan, QAP, etc.) are authoritative, and even more so in a crisis situation.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517892 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/management-service.png\" alt=\"\" width=\"193\" height=\"193\"> <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Of course, the impact of the crisis must be understood from the point of view of commitment, and in particular penalties, but it is also necessary to ensure that the management of the crisis itself fits into the framework.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"9ccf7727-5ce0-4bde-babb-b162a2863972\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"9ccf7727-5ce0-4bde-babb-b162a2863972\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-171\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">F. Changing the Rhythm  <\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">The challenge here is to increase visibility and show progress in the short term.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Closer and simpler milestones are recommended.  <\/span><\/p>\n<blockquote>\n<p><span class=\"fontSizeMedium\">Shorter and more frequent <strong>\n  <a href=\"https:\/\/pmchampions.com\/en\/project-governance-instances-tools-and-processes\/\">governance<\/a>\n<\/strong> bodies maintain a sense of urgency while strengthening control of the situation.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517890 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/step-forward.png\" alt=\"\" width=\"99\" height=\"99\"> <\/span><\/p>\n<\/blockquote>\n<p><span class=\"fontSizeMedium\">Communication follows this same logic; It is more sustained and operational in its tone.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_e_50a7110f a_e_50a7110f root-172 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"1\">\n<div class=\"q_e_50a7110f p_e_50a7110f\">\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"0edc8ead-327d-41bc-a93c-2946a7a4f49d\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"0edc8ead-327d-41bc-a93c-2946a7a4f49d\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-173\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">G. Strengthening Proximity<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">For the involvement and empowerment of all actors as well as for the reassurance of everyone, interpersonal relations must be more dense.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517888 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/proximity.png\" alt=\"\" width=\"190\" height=\"190\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Increasing the number of formal and informal exchanges contributes to closer and more controlled collaboration in the direction of exiting the crisis.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"31bcb31c-f3f1-4d9f-9640-062b985e7a16\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"31bcb31c-f3f1-4d9f-9640-062b985e7a16\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-173\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">H. Concentrating the Actors<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">As useful information is more available through communication, the purpose of meetings is less to inform than to speed up decision-making.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517886 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/businessman.png\" alt=\"\" width=\"186\" height=\"186\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">This de facto implies a limited number of participants who are representative of the <strong><a href=\"https:\/\/pmchampions.com\/en\/stakeholder-management\/\">stakeholders<\/a><\/strong>, who are not spectators but protagonists of the action.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"a564f6ed-4efd-45a0-9412-3a9a6e7a8258\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"a564f6ed-4efd-45a0-9412-3a9a6e7a8258\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-173\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">I. Writing, formalizing, tracking<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">It&#8217;s a commonplace in project management:<strong> you have to write it down.<\/strong><\/span><\/p>\n<p><span class=\"fontSizeMedium\">  In a crisis situation, this is exacerbated: reports, exchanges, etc.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517884 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/writing-1.png\" alt=\"\" width=\"184\" height=\"184\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Everything has to be formalized. This approach is useful for several reasons:  <\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">1. It supports and secures tracking<\/span><\/li>\n<li><span class=\"fontSizeMedium\">  2. She protects the team in the event of a future &#8220;witch hunt&#8221;.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_e_50a7110f a_e_50a7110f root-170 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"0\">\n<div class=\"q_e_50a7110f p_e_50a7110f\">\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"e07fbaed-a8da-4595-b25b-0faa04d304d9\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"e07fbaed-a8da-4595-b25b-0faa04d304d9\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-171\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">J.<\/span><\/span><span class=\"fontColorThemePrimary\"><span class=\"fontSizeMediumPlus\">Addressing Root Causes<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">Once the urgency of the crisis has been managed, it is not uncommon for us to find ourselves with a volume of work to catch up with, due to the mobilization of the teams on the emergency and&#8230; that we forget to tackle the real fundamental problems, at the risk of seeing them repeated.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517882 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/medical.png\" alt=\"\" width=\"188\" height=\"187\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">It is time to perfect your diagnosis and plan the basic actions, before undertaking them and sticking to them.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"ceccf9cc-6e87-4927-98d6-b4c07eeae24c\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"ceccf9cc-6e87-4927-98d6-b4c07eeae24c\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-171\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">K. Lifting Measures<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">A crisis takes place in a given time, within a limited period of time.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">As soon as the actions bear fruit and the symptoms disappear, the measures must be lifted.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517880 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/limited.png\" alt=\"\" width=\"192\" height=\"192\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">However, it must be gradual and controlled, so as to avoid a possible relapse.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">It must be coordinated with stakeholders and, in particular, the customer.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"896dca2f-3b3e-4d5f-8808-a57e7540c335\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"896dca2f-3b3e-4d5f-8808-a57e7540c335\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-171\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">L. Record<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">The crisis needs to be documented.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">If the operational situation returns to normal, further discussions will surely begin with the aim of identifying the responsibilities and the associated potential damages.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517878 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/documentation.png\" alt=\"\" width=\"183\" height=\"183\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">A report is essential to describe in detail what happened and how it was remedied.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">This relationship is all the more necessary as the more time passes, the more history will be reinterpreted.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_e_50a7110f a_e_50a7110f root-172 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"1\">\n<div class=\"q_e_50a7110f p_e_50a7110f\">\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"5db66a03-f67b-486d-a3fa-df00ff07b143\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"5db66a03-f67b-486d-a3fa-df00ff07b143\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-173\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">M. Learn<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">There are always lessons to be learned from a crisis situation, whatever it may be: on the primary reasons, the system implemented, the collaboration with stakeholders, the existing or missing processes, etc.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517876 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/student.png\" alt=\"\" width=\"195\" height=\"195\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">A post-mortem with the project team and a feedback with the client will make it possible to turn the page on this crisis episode from the top.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f j_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 n_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"a2bd69e9-adfc-49ce-83e4-2e37cb4a538a\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"a2bd69e9-adfc-49ce-83e4-2e37cb4a538a\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix rte-strong-fontWeight blockQuoteFont uniformSpacingForElements cke_editable rteEmphasis root-173\" data-automation-id=\"textBox\">\n<h2><strong><span class=\"fontSizeMediumPlus\"><span class=\"fontColorThemeSecondary\">N. Restart<\/span><\/span><\/strong><\/h2>\n<p><span class=\"fontSizeMedium\">The crisis disrupted the normal course of the project.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"> Once the storm has passed, it is necessary to resume the normal course of the project, which cannot be done without a prior reframing phase: it is a question of considering the impacts of the crisis in terms of costs,<strong><a href=\"https:\/\/pmchampions.com\/en\/project-time-management\/\">planning<\/a><\/strong>,<strong><a href=\"https:\/\/pmchampions.com\/en\/project-budget-management\/\">budget<\/a><\/strong>,<strong><a href=\"https:\/\/pmchampions.com\/en\/project-risk-management\/\" target=\"_blank\" rel=\"noopener\">risks<\/a><\/strong>, etc. <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987517874 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/restart.png\" alt=\"\" width=\"182\" height=\"182\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">So that the objectives of the project can be secured with full knowledge of the facts.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Essential tips for overcoming project crises: stay calm, transparent, focus on the causes, learn from experience.<\/p>\n","protected":false},"author":1,"featured_media":987518605,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[77],"tags":[24,84],"class_list":["post-987517917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project-management-practices","tag-en","tag-intermediate"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/posts\/987517917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/comments?post=987517917"}],"version-history":[{"count":0,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/posts\/987517917\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/media\/987518605"}],"wp:attachment":[{"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/media?parent=987517917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/categories?post=987517917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/tags?post=987517917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}