{"id":987517991,"date":"2024-03-05T14:57:16","date_gmt":"2024-03-05T14:57:16","guid":{"rendered":"https:\/\/pmchampions.com\/?p=987517991"},"modified":"2024-03-13T16:27:55","modified_gmt":"2024-03-13T16:27:55","slug":"how-to-achieve-effective-project-escalation","status":"publish","type":"post","link":"https:\/\/pmchampions.com\/en\/how-to-achieve-effective-project-escalation\/","title":{"rendered":"How to succeed in an effective project escalation"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][pac_divi_table_of_contents title=”Summary” collapse_when_sticky=”on” opened_icon=”:||divi||400″ closed_icon=”;||divi||400″ included_headings=”off|on|on|on|off|off” exclude_headings_by_class=”on” show_keyword_highlight=”on” show_keyword_highlight_placeholder=”Mots Cl\u00e9s …” level_markers_1=”icons” icon_marker_1=”=||divi||400″ level_markers_2=”icons” icon_marker_2=”^||divi||400″ level_markers_3=”icons” icon_marker_3=”E||divi||400″ level_markers_4=”icons” icon_marker_4=”5||divi||400″ title_container_bg_color=”#1a9e21″ body_area_height=”650px” body_area_scroll_color=”#000000″ body_area_text_link_underline=”#000000″ body_area_text_link_padding=”10px|0px|0px|0px|false|false” _builder_version=”4.23.1″ _module_preset=”default” title_font_font=”Quicksand||||||||” heading_all_font=”|600|||||||” heading_all_font_size=”18px” marker_all_font=”|600|||||||” motion_trigger_start=”top” heading_all_font_size_tablet=”15px” heading_all_font_size_phone=”15px” heading_all_font_size_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” border_radii_title_container=”off|10px|10px|0px|0px” border_radii_body_area=”off|0px|0px|10px|10px” border_width_all_body_area=”3px” border_color_all_body_area=”RGBA(255,255,255,0)” box_shadow_style=”preset2″ global_colors_info=”{}” theme_builder_area=”post_content”][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” background_color=”#f0f3f6″ custom_padding=”0px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”blue-list” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
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What is an escalation in project management?<\/span><\/span>\u200b\u200b\u200b\u200b\u200b\u200b\u200b<\/span><\/h2>\n
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Project Mastery:<\/strong><\/h3>\n

In the vast majority of cases, the project manager is in total control of the project. He has the ability to act and react within his scope of responsibility in the face of current imponderables that may arise.<\/p>\n

However, in certain circumstances, they are led to recognise the limits of their role: because they do not have the required experience or the power to manage an exceptional situation, because a problem has a serious impact on the smooth running of the project and the client relationship may suffer as a result, because they need external support to get through an emerging or actual crisis, etc.<\/p>\n

Dealing with the unexpected:<\/strong><\/h3>\n

\"\"<\/p>\n

In Delivery, and despite all the measures that can be taken during the project framing, you are never safe from the unexpected and you have to know how to react.<\/p>\n

Escalation Process:<\/strong><\/h3>\n

This is the purpose of the escalation process, which determines the chain of information and involvement of the company’s stakeholders to address an exceptional event, whether it is a problem or a risk.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][dipl_separator seprator_thickness=”1px” separator_color=”rgba(0,0,0,0.54)” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/dipl_separator][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||40px||false|false” link_option_url=”https:\/\/pmchampions.com\/en\/how-to-apply-contract-effectively-to-agile-project\/” link_option_url_new_window=”on” border_radii=”on|0.25rem|0.25rem|0.25rem|0.25rem” border_width_all=”1px” border_color_all=”#dee2e6″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/pmchampions.com\/wp-content\/uploads\/2023\/09\/Agile-Contract-en.png” title_text=”Contractualisation” _builder_version=”4.22.0″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” max_width=”100%” custom_margin=”-11px||-11px||false|false” custom_padding=”|10px||10px|false|false” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”Quicksand||||||||” text_text_color=”#619ccd” text_font_size=”26px” text_line_height=”1em” custom_margin=”|||-40px|false|false” custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|tablet” text_font_size_tablet=”20px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]

Agility:<\/strong><\/span><\/h6>\n

Discover our articles on agility<\/a><\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”blue-list ” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||21px|||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]

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The 2 types of escalations<\/span><\/span><\/span><\/h2>\n

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Escalation is a bottom-up process, that rises in successive stages to more responsibility, capacity for action or expertise. The higher the level, the more complex and\/or impactful the problem being addressed.<\/span><\/p>\n

There are 2 main types of escalation, which work together and synchronously, so that internal mobilization is complete and coordinated:<\/span><\/p>\n

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  1. Hierarchical Escalation<\/span><\/li>\n
  2. Functional Escalation<\/span>\"\"<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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    1. Escalation<\/span><\/span><\/span><\/i><\/a><\/h2>\n<\/div>\n

    On a customer’s e-commerce site, a major payment incident has been detected that generates a crisis situation. This incident is a high risk as it may involve a financial loss that may be attributable to the service provider.<\/span><\/p>\n

    The Project Manager must react and escalate the topic internally quickly. <\/span><\/span> <\/p>\n

    To do this, it will activate:<\/strong><\/span><\/p>\n