{"id":987518085,"date":"2024-03-06T08:22:12","date_gmt":"2024-03-06T08:22:12","guid":{"rendered":"https:\/\/pmchampions.com\/?p=987518085"},"modified":"2024-03-13T16:40:22","modified_gmt":"2024-03-13T16:40:22","slug":"a-practical-guide-to-nonconformance-management-in-a-project","status":"publish","type":"post","link":"https:\/\/pmchampions.com\/en\/a-practical-guide-to-nonconformance-management-in-a-project\/","title":{"rendered":"A Practical Guide to Nonconformance Management in a Project"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][pac_divi_table_of_contents title=&#8221;Summary&#8221; collapse_when_sticky=&#8221;on&#8221; opened_icon=&#8221;:||divi||400&#8243; closed_icon=&#8221;;||divi||400&#8243; included_headings=&#8221;off|on|on|on|off|off&#8221; exclude_headings_by_class=&#8221;on&#8221; show_keyword_highlight=&#8221;on&#8221; show_keyword_highlight_placeholder=&#8221;Mots Cl\u00e9s &#8230;&#8221; level_markers_1=&#8221;icons&#8221; icon_marker_1=&#8221;=||divi||400&#8243; level_markers_2=&#8221;icons&#8221; icon_marker_2=&#8221;^||divi||400&#8243; level_markers_3=&#8221;icons&#8221; icon_marker_3=&#8221;E||divi||400&#8243; level_markers_4=&#8221;icons&#8221; icon_marker_4=&#8221;5||divi||400&#8243; title_container_bg_color=&#8221;#1a9e21&#8243; body_area_height=&#8221;650px&#8221; body_area_scroll_color=&#8221;#000000&#8243; body_area_text_link_underline=&#8221;#000000&#8243; body_area_text_link_padding=&#8221;10px|0px|0px|0px|false|false&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; title_font_font=&#8221;Quicksand||||||||&#8221; heading_all_font=&#8221;|600|||||||&#8221; heading_all_font_size=&#8221;18px&#8221; marker_all_font=&#8221;|600|||||||&#8221; motion_trigger_start=&#8221;top&#8221; heading_all_font_size_tablet=&#8221;15px&#8221; heading_all_font_size_phone=&#8221;15px&#8221; heading_all_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; border_radii_title_container=&#8221;off|10px|10px|0px|0px&#8221; border_radii_body_area=&#8221;off|0px|0px|10px|10px&#8221; border_width_all_body_area=&#8221;3px&#8221; border_color_all_body_area=&#8221;RGBA(255,255,255,0)&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"b248daef-ba8d-4f92-8e97-926e299543a2\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"b248daef-ba8d-4f92-8e97-926e299543a2\">\n<div class=\"ck-content rteEmphasis root-211\" data-automation-id=\"textBox\">\n<div>\n<h2 id=\"qu-est-ce-que-la-gestion-des-non-conformit\u00e9s\"><strong><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\">What is non-conformance management?<\/span><\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<\/div>\n<blockquote><p><span class=\"fontSizeMedium\">Compliance is &#8220;the ability of a process, product, or service to meet the requirements it is intended to meet.&#8221;  <\/span><\/p>\n<\/blockquote>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518048 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/warning-4.png\" alt=\"\" width=\"195\" height=\"195\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">A non-conformance indicates that something has gone wrong, and therefore the result does not coincide with the original requirements.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">The management of non-conformities is a priority in our business and it is part of the daily life of Digital Services Companies (DSCs).  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">The non-conformance management process is an integral part <strong>\n  <a href=\"https:\/\/pmchampions.com\/en\/project-quality-management\/\">of the Quality Assurance strategy.<\/a>\n<\/strong><\/span><\/p>\n<p><span class=\"fontSizeMedium\">By quickly identifying and effectively resolving non-conformities, the service provider:<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">secures its reputation in the market<\/span><\/li>\n<li><span class=\"fontSizeMedium\">  Strengthens its competitiveness<\/span><\/li>\n<li><span class=\"fontSizeMedium\">increases customer satisfaction<\/span><\/li>\n<li><span class=\"fontSizeMedium\">  promotes continuous improvement within the organization.  <\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">These are all issues that place the management of non-conformities at the heart of Delivery&#8217;s concerns.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"978619e3-cb85-4e04-a12e-9878ef4ff4da\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"978619e3-cb85-4e04-a12e-9878ef4ff4da\">\n<div class=\"ck-content rteEmphasis root-211\" data-automation-id=\"textBox\">\n<div>\n<h2 id=\"pourquoi-g\u00e9rer-les-non-conformit\u00e9s\"><strong><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\">Why manage non-conformities?<\/span><\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">Aiming for 100% compliance is the stated objective, unfortunately incidents are almost inevitable&#8230; In the most common case, this can be the non-conformity relating to a digital product (requirement not covered, failure, etc.)<\/span><\/p>\n<p><span class=\"fontSizeMedium\">This is commonly a matter of quality, but also of any other deviation from the normative framework in force within the company, i.e. the standards, rules and principles that apply to it.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518044 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/rules.png\" alt=\"\" width=\"189\" height=\"189\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">The normative framework of Delivery, and by extension of the company, is by nature plural. Indeed, this framework is articulated around several interdependent axes that are more or less significant in the daily life of project teams.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Here are some of the most important ones:<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">Quality of service<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Internal policies and processes<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Protection of personal data<\/span><\/li>\n<li><span class=\"fontSizeMedium\">IT security<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Contractual provisions<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Laws and regulations<\/span><\/li>\n<li><span class=\"fontSizeMedium\">The company&#8217;s obligations<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Employees&#8217; obligations<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][dipl_separator seprator_thickness=&#8221;1px&#8221; separator_color=&#8221;rgba(0,0,0,0.54)&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dipl_separator][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||40px||false|false&#8221; link_option_url=&#8221;https:\/\/pmchampions.com\/en\/how-to-apply-contract-effectively-to-agile-project\/&#8221; link_option_url_new_window=&#8221;on&#8221; border_radii=&#8221;on|0.25rem|0.25rem|0.25rem|0.25rem&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#dee2e6&#8243; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;5px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pmchampions.com\/wp-content\/uploads\/2023\/09\/Agile-Contract-en.png&#8221; title_text=&#8221;Contractualisation&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;-11px||-11px||false|false&#8221; custom_padding=&#8221;|10px||10px|false|false&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Quicksand||||||||&#8221; text_text_color=&#8221;#619ccd&#8221; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;|||-40px|false|false&#8221; custom_margin_tablet=&#8221;|15px||15px|false|false&#8221; custom_margin_phone=&#8221;|15px||15px|false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;20px&#8221; text_font_size_phone=&#8221;20px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<h6><span style=\"color: #808080;\"><strong>Agility:<\/strong><\/span><\/h6>\n<p><strong><span style=\"color: #ff6600;\"><a href=\"https:\/\/pmchampions.com\/en\/agility-and-scrum\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #ff6600;\">Discover our articles on agility<\/a><\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list  &#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||21px|||&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\" id=\"386b0525-3621-4c11-9b0f-3a39e38544d7\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"386b0525-3621-4c11-9b0f-3a39e38544d7\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-213\">\n<div>\n<h2 id=\"zoom-sur-quelques-exemples-de-non-conformit\u00e9s\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Examples of non-conformities in project management:<\/span><\/span><span class=\"c_b_1310c973\"><\/span><\/strong><\/h2>\n<p><strong><a class=\"c_b_1310c973 e_b_1310c973 focusBorder-327\" role=\"link\" aria-label=\"Lien permanent pour Zoom sur quelques exemples de non-conformit\u00e9s :\" data-sp-anchor-id=\"zoom-sur-quelques-exemples-de-non-conformit\u00e9s\" href=\"https:\/\/sqli468.sharepoint.com\/sites\/DELIVERY-REPOSITORY\/SitePages\/Process-FR-NonConformites.aspx#zoom-sur-quelques-exemples-de-non-conformit%C3%A9s\" target=\"_self\" rel=\"noopener\"><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/a><\/strong><\/p>\n<\/div>\n<p><strong><span class=\"fontSizeMedium\" style=\"color: #008000;\">A product delivered to the customer that doesn&#8217;t work when handled<\/span><\/strong><br><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\"> <span> <\/span><span class=\"fontColorRedDark\">Non-compliance with requirements and quality of service<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">An important contract signed by a manager who does not have a delegation of authority<\/span><\/strong><\/span><br><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\"> <span> <\/span><span class=\"fontColorRedDark\">Non-compliance with the Group&#8217;s governance rules<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">A project that has been under management for which a resource has been missing for months<\/span><\/strong><\/span><br><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\">\n  <span class=\"fontColorRedDark\"> Non-compliance with the contract and the obligation of means<\/span>\n<\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">A company solution that has not been updated with the latest security patch<\/span><\/strong><\/span><br><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\"> <span> <\/span><span class=\"fontColorRedDark\">Non-compliance with IT security<\/span><\/span><\/p>\n<p><span class=\"fontSizeMedium\"><span class=\"fontColorRedDark\"><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\" id=\"675ad3e7-b2af-4ea5-a33c-0d9307a5a131\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"675ad3e7-b2af-4ea5-a33c-0d9307a5a131\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-213\">\n<div><a class=\"c_b_1310c973 e_b_1310c973 focusBorder-327\" role=\"link\" aria-label=\"Lien permanent pour   \" data-sp-anchor-id=\"anchor\" href=\"https:\/\/sqli468.sharepoint.com\/sites\/DELIVERY-REPOSITORY\/SitePages\/Process-FR-NonConformites.aspx#anchor\" target=\"_self\" rel=\"noopener\"><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/a><\/div>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">An employee who uses the customer&#8217;s non-anonymized data to conduct tests<\/span><\/strong><\/span><br><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\"> <span> <\/span><span class=\"fontColorRedDark\">Non-compliance with regulations (GDPR)<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">An employee who posts photos of their colleagues on a social network without their knowledge<\/span><\/strong><\/span><br><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\"> <span> <\/span><span class=\"fontColorRedDark\">Non-compliance with image rights and privacy<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">An employee working from home who is unreachable between 10 a.m. and 12 p.m., and between 2 p.m. and 4 p.m<\/span><\/strong><\/span><br><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\"> <span class=\"fontColorRedDark\"><span> <\/span>Non-compliance with the company&#8217;s telework charter<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">A salesperson who invites a prospect to a match in a VIP box in the middle of a pre-sales session<\/span><\/strong><\/span><br><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\"> <span> <\/span><span class=\"fontColorRedDark\">Non-compliance with the law (corruption and anti-competitive practice)<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"965e82e6-2f3b-423b-bb6f-f0385d47c334\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"965e82e6-2f3b-423b-bb6f-f0385d47c334\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<div>\n<h2 id=\"pr\u00e9venir-les-non-conformit\u00e9s\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Prevent non-conformities<\/span><\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<\/div>\n<blockquote><p><span class=\"fontSizeMedium\">Managing non-conformities is first and foremost about preventing them from occurring.<\/span><\/p>\n<\/blockquote>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518057 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/glance.png\" alt=\"\" width=\"193\" height=\"193\">They can have significant consequences for both the company and its customers, so you might as well anticipate them.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">With this in mind, a set of levers are activated within the company:<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"b0382310-81fe-4f81-90aa-aa21ea643d1f\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"b0382310-81fe-4f81-90aa-aa21ea643d1f\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>1.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>  Knowledge management<\/strong><\/span><\/span><\/h3>\n<p><span class=\"fontSizeMedium\">Between knowledgeable peers who participate in cross-fertilization and knowledge sharing, but also through the content made available to employees (SharePoint sites, policies, charters, etc.).  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Information sharing sessions:<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">Project Committees<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Webinars<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Feedback<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Retrospective<\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">also contribute to the dissemination of knowledge. The latter is essential to remain alert to the normative framework and to apprehend non-conformities in full knowledge of the facts.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"ea44b591-f8c8-487d-a905-5d091fb2c46e\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"ea44b591-f8c8-487d-a905-5d091fb2c46e\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>2.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong> Learning<\/strong><\/span> <\/span><\/h3>\n<p><span class=\"fontSizeMedium\">It covers several aspects: it is obviously a question of deepening and extending one&#8217;s business skills, but more broadly and continuously, of being aware of the general issues of compliance.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Webinars (e.g. Data Privacy), awareness-raising meetings (e.g. Cyber Security by the IT Department), regular visits to business sharing sites or equivalent within the company, solicitations to those in the know of the company, etc.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"0504bb8b-93f2-4266-8616-70c63dc6125b\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"0504bb8b-93f2-4266-8616-70c63dc6125b\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>3.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>  Risk management<\/strong><\/span><\/span><\/h3>\n<p><span class=\"fontSizeMedium\">  But also opportunities, which aims to anticipate events that could potentially impact the project (and beyond that, the company).  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">It is an essential component of Delivery (see the <\/span><a href=\"https:\/\/pmchampions.com\/en\/project-risk-management\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-interception=\"off\">\n  <span class=\"fontSizeMedium\">\n    <strong>page dedicated to the practice<\/strong>\n  <\/span>\n<\/a><span class=\"fontSizeMedium\">), but it cannot be strictly limited to project boundaries. <\/span> <\/p>\n<p><span class=\"fontSizeMedium\">Any non-compliance detected, whether potential or actual, should be addressed as a risk.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"b3ca9f2f-41a8-4868-b8cd-8c5918ab8def\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"b3ca9f2f-41a8-4868-b8cd-8c5918ab8def\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>4.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>  Control<\/strong><\/span> <\/span><\/h3>\n<p><span class=\"fontSizeMedium\">Helps prevent non-conformities, whether <\/span> in <span class=\"fontSizeMedium\"><strong><a href=\"https:\/\/pmchampions.com\/en\/project-governance-instances-tools-and-processes\/\">governance<\/a><\/strong> bodies<\/span><span class=\"fontSizeMedium\">, in the context of reporting (e.g. to hierarchical and\/or functional management) or through targeted actions such as <\/span><span class=\"fontSizeMedium\">project check-ups<\/span><span class=\"fontSizeMedium\">. <\/span> <\/p>\n<p><span class=\"fontSizeMedium\">It should be noted that this is not necessarily an imposed &#8211; binding &#8211; control and that this approach is part of a logic of beneficial prevention.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"e5bd6aae-1388-4af8-9e80-81904c023049\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"e5bd6aae-1388-4af8-9e80-81904c023049\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>5.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>  Continuous improvement<\/strong><\/span> <\/span><\/h3>\n<p><span class=\"fontSizeMedium\">Is by definition a means of preventing non-conformities. Because we have learned from past experiences, and possibly from the mistakes or shortcomings encountered, we are better able to avoid their repetition.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">This principle is virtuous and is based on the ability of employees to capitalize on their lessons and best practices by making them available to their colleagues.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list  &#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||21px|||&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"a_a_50a7110f a_a_50a7110f root-210 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"0\">\n<div class=\"f_a_50a7110f e_a_50a7110f\">\n<div class=\"a_c_50a7110f o_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl8 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"82a805c0-14d9-49d1-99c3-81e4a972e861\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"82a805c0-14d9-49d1-99c3-81e4a972e861\">\n<div class=\"ck-content rteEmphasis root-211\" data-automation-id=\"textBox\">\n<div>\n<h2 id=\"g\u00e9rer-les-non-conformit\u00e9s-1-3-d\u00e9tecter\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Manage non-conformances:  <\/span><\/span><\/strong><\/h2>\n<h3><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">1\/3 Detect <\/span><\/span><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\"> non-conformities<\/span><\/span><\/strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\"><strong> <\/strong><\/span><\/span><\/h3>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">The first step in the non-conformance management process is to identify non-conformances.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518061 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/detective.png\" alt=\"\" width=\"189\" height=\"189\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">They can be potential (i.e., the non-compliance is &#8220;<em><strong>anticipatable<\/strong><\/em>&#8221; and possibly accepted as such) or actual (i.e., the non-compliance is &#8220;<em><strong>findable<\/strong><\/em>&#8220;).<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Detection can come from several sources:<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\"><strong>Internal<\/strong> : during:<\/span>\n<ul>\n<li><span class=\"fontSizeMedium\"> <\/span><strong><span class=\"fontSizeMedium\">\n  \n<\/span><span class=\"fontSizeMedium\">Internal Project Governance<strong> <\/strong><\/span> <span class=\"fontSizeMedium\">Bodies <strong><a href=\"https:\/\/pmchampions.com\/en\/project-governance-instances-tools-and-processes\/\"><\/a><\/strong><\/span><\/strong><\/li>\n<li><span class=\"fontSizeMedium\">project check-ups<\/span><span class=\"fontSizeMedium\">, through audits (CySec, Legal, Finance, etc.), or more simply because a suspicion of non-compliance is mentioned by an employee informally and deserves to be verified.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"fontSizeMedium\"><strong>External<\/strong> : during:<\/span>\n<ul>\n<li><span class=\"fontSizeMedium\"> External Project<\/span> <span class=\"fontSizeMedium\">Governance Bodies<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Dedicated project phases (e.g. a customer acceptance)<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Informal exchanges with customer contacts or any other <\/span><strong>\n  <a href=\"https:\/\/pmchampions.com\/en\/stakeholder-management\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-interception=\"off\">\n    <span class=\"fontSizeMedium\">stakeholder<\/span>\n  <\/a>\n<\/strong><\/li>\n<li><span class=\"fontSizeMedium\">Customer-initiated audits<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">Once identified, each non-conformance must be documented in order to have the necessary elements for its analysis.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">The minimum requirement is to provide both views: the one that is compliant and the one that is not.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">In the case of a non-compliance related to a delivered product, for example, the product will be compared with the expected that was specified.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">In addition, the scope of the non-conformity, as well as its impact, will be assessed in order to guide corrective actions.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f m_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"69ea210b-2703-465f-8753-c0ac26e451d0\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div id=\"vpc_WebPart.SpacerWebPart.internal.69ea210b-2703-465f-8753-c0ac26e451d0\" data-viewport-id=\"WebPart.SpacerWebPart.internal.69ea210b-2703-465f-8753-c0ac26e451d0\">\n<div data-sp-feature-tag=\"SpacerWebPart web part (Espacement)\" data-sp-feature-instance-id=\"69ea210b-2703-465f-8753-c0ac26e451d0\" data-sp-web-part-id=\"8654b779-4886-46d4-8ffb-b5ed960ee986\">\n<div class=\"a_a_9c6a0ff6 m_a_9c6a0ff6 b_a_9c6a0ff6 spacer-251\" tabindex=\"-1\" role=\"presentation\" aria-hidden=\"true\" aria-label=\"Utilisez la fl\u00e8che vers le haut pour diminuer la hauteur et la fl\u00e8che vers le bas pour augmenter la hauteur du composant WebPart Espacement par incr\u00e9ments de 4 pixels.\" data-automation-id=\"SpacerMainContent\"> <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"28294648-0a85-45e0-9e1e-5dfcd1cac213\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"28294648-0a85-45e0-9e1e-5dfcd1cac213\">\n<div class=\"ck-content rteEmphasis root-211\" data-automation-id=\"textBox\">\n<blockquote>\n<p><span class=\"fontSizeMediumPlus\"><span class=\"fontColorBlueDark\"><strong>Points of attention<\/strong><\/span><\/span><\/p>\n<p><span class=\"fontSizeMedium\" style=\"color: #0c71c3;\"><u>Detecting does not mean communicating<\/u><\/span><\/p>\n<p><span class=\"fontSizeMedium\">The extent of the non-compliance should be carefully measured at the time of detection.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">  A non-compliance identified internally may not directly concern the client and should remain at the discretion of the service provider.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Similarly, some non-conformities are sensitive by nature and must be addressed with all the usual precautions in terms of information.<\/span><\/p>\n<p><span class=\"fontSizeMedium\" style=\"color: #0c71c3;\"><u>Detecting rhymes with logging<\/u><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Regardless of the nature of the non-compliance, it must be recorded for further processing and follow-up.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">A non-compliance should not be forgotten or go unheeded.<\/span><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_a_50a7110f a_a_50a7110f root-212 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"1\">\n<div class=\"f_a_50a7110f e_a_50a7110f\">\n<div class=\"a_c_50a7110f m_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"2f2d9523-e8c5-4233-b617-e44ecd5ed732\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"2f2d9523-e8c5-4233-b617-e44ecd5ed732\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<div>\n<h3 id=\"g\u00e9rer-les-non-conformit\u00e9s-2-3-traiter\"><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\"><strong>2\/3 Dealing with non-conformities<\/strong><\/span><\/span><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/h3>\n<\/div>\n<p><span class=\"fontSizeMedium\">Once a non-conformance has been identified, it must be addressed appropriately.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518059 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/doctor.png\" alt=\"\" width=\"197\" height=\"197\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">It is then subject to corrective or preventive actions, depending on the nature of the non-compliance.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">  As soon as a non-conformity occurs, it is necessary to react quickly in two steps:<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong> A. <u>Controlling Nonconformance<\/u><\/strong><\/span><\/span><\/p>\n<p><span class=\"fontSizeMedium\">The challenge is to limit the risks and\/or impact of non-compliance as much as possible by taking rapid action. This action focuses on responsiveness and efficiency.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">For example:<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">In the event of an identified non-compliance consisting of a suspected personal data breach on an IT solution, the reflex will be to immediately inform the IT department and the Legal Department (the Privacy division) who will decide and take the appropriate measures.<\/span><\/li>\n<li><span class=\"fontSizeMedium\">In the case of a developer who deviates from the process and does not carry out his unit tests before delivery to the customer, thus impacting quality and customer satisfaction, the reflex will be to alert managers internally and manage the situation vis-\u00e0-vis the customer.<\/span><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f m_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"08090659-9793-4d5d-b37f-9e20f6c67b0b\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"08090659-9793-4d5d-b37f-9e20f6c67b0b\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<p><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong> B. <u>Preventing or correcting nonconformance<\/u><\/strong><\/span><\/span><\/p>\n<p><span class=\"fontSizeMedium\">In a short period of time, it is a matter of initiating preventive actions and corrective actions to eliminate the non-compliance and return to a normal situation.<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">This can be immediate, for a non-conformity that is precisely identified and easily treated.<\/span><br><span class=\"fontSizeMedium\">E.g. a configuration setting that solves a system access problem.<\/span><\/li>\n<li><span class=\"fontSizeMedium\">This can be palliative, i.e. based on a temporary bypass or countermeasure.<\/span><br><span class=\"fontSizeMedium\">E.g., isolating a virtual machine infected with a vulnerability attack.<\/span><\/li>\n<li><span class=\"fontSizeMedium\">This can be planned, i.e. based on a multi-step approach that must be piloted.<\/span><br><span class=\"fontSizeMedium\">E.g., a process that has weaknesses and needs to be reworked before being redeployed.<\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">In any case, non-compliance must be addressed in a sustainable manner.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">It is therefore essential to analyze the root causes of non-compliance and not remain &#8220;on the surface&#8221;: applying a causal analysis method can help to understand the underlying cause(s) of a non-compliance.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">This understanding guides preventive actions that will prevent the recurrence of the non-conformance or the occurrence of similar non-conformities.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f m_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"6dc68d28-cdc0-4c9c-9f3e-6eb9db5bb61f\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"6dc68d28-cdc0-4c9c-9f3e-6eb9db5bb61f\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<div>\n<h3 id=\"g\u00e9rer-les-non-conformit\u00e9s-3-3-suivre\"><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\"><strong>3\/3 Track non-conformities<\/strong><\/span><\/span><\/h3>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">Once a non-compliance treatment has been implemented, it is essential to follow up on the actions taken to confirm the effectiveness of the approach.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518065 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/microscope.png\" alt=\"\" width=\"188\" height=\"188\"><\/span><\/p>\n<p><span class=\"fontSizeMedium\">That is to say, to endorse the return to compliance, on the one hand, and to have the guarantee that there will be no recurrence of non-compliance in the future, on the other hand.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">In this sense, a period of observation can allow us to remain vigilant during a given period of time.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">This step also aims to capitalize on experience because, beyond the non-compliance as such, it is the approach that is proven.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">It is therefore a question of carrying out a retrospective of the non-conformance management process and the <\/span><strong><a href=\"https:\/\/pmchampions.com\/en\/project-quality-management\/#smq\" target=\"_blank\" rel=\"noopener noreferrer\" data-interception=\"off\"><span class=\"fontSizeMedium\">Quality Management System (QMS).<\/span><\/a> <span class=\"fontSizeMedium\"> <\/span><\/strong> <\/p>\n<p><span class=\"fontSizeMedium\">This retrospective makes it possible to identify and then make changes that will ultimately make it possible to address future non-conformities even more effectively.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list list_space&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div id=\"spPageCanvasContent\">\n<div class=\"SPCanvas\" data-sp-feature-tag=\"CanvasComponent.internal.bdc14887-412d-4bdb-b385-87caee53450b\">\n<div class=\"bh_n_ada2ac09 SPCanvas-canvas\">\n<div class=\"CanvasComponent\">\n<div data-automation-id=\"Canvas\" class=\"a_b_50a7110f Canvas grid Canvas--withLayout i_b_50a7110f\">\n<div class=\"j_b_50a7110f\" data-automation-id=\"CanvasLayout\">\n<div class=\"a_a_50a7110f a_a_50a7110f root-212 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"1\">\n<div class=\"f_a_50a7110f e_a_50a7110f\">\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\" id=\"53e5b5ce-ec2c-4326-ba84-c0bffbebb5f8\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"53e5b5ce-ec2c-4326-ba84-c0bffbebb5f8\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-213\">\n<div>\n<h2 id=\"zoom-sur-l-analyse-causale-les-5-pourquoi\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Focus on Causal Analysis: The 5 Whys<\/span><\/span><span class=\"c_b_1310c973\"><\/span><\/strong><\/h2>\n<p><strong><a class=\"c_b_1310c973 e_b_1310c973 focusBorder-327\" role=\"link\" aria-label=\"Lien permanent pour Zoom sur l'analyse causale : les 5 pourquoi\" data-sp-anchor-id=\"zoom-sur-l-analyse-causale-les-5-pourquoi\" href=\"https:\/\/sqli468.sharepoint.com\/sites\/DELIVERY-REPOSITORY\/SitePages\/Process-FR-NonConformites.aspx#zoom-sur-l-analyse-causale-les-5-pourquoi\" target=\"_self\" rel=\"noopener\"><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/a><\/strong><\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">This method is useful for tracking down to the<span> <\/span><i>root cause<\/i> of a problem.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">The principle is simple: you have to start from the observation and ask the question &#8220;why?&#8221; 5 times successively, bouncing back on the answers provided as you go along.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Here&#8217;s an example:<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/why.png\" width=\"160\" height=\"160\" alt=\"\" class=\"wp-image-987518070 aligncenter size-large\"><\/span><span class=\"fontSizeMedium\"><\/span><\/p>\n<ol>\n<li><span class=\"fontSizeMedium\"><strong>Why<\/strong> is there a corrupted file in the folder on the server? <span> <\/span><i>Because the publisher didn&#8217;t check the file before uploading it to the server.<\/i><\/span><\/li>\n<li><span class=\"fontSizeMedium\"><strong>Why<\/strong> didn&#8217;t the publisher check the file before publishing it? <span> <\/span><i>Because it doesn&#8217;t have the necessary software to open this type of file.<\/i><\/span><\/li>\n<li><span class=\"fontSizeMedium\"><strong>Why<\/strong> doesn&#8217;t he have the software to check the file when he&#8217;s publishing it? <span> <\/span><i>Because it doesn&#8217;t usually handle this type of file and has been asked for a favor.<\/i><\/span><\/li>\n<li><span class=\"fontSizeMedium\"><strong>Why<\/strong> was he asked for this service? <span> <\/span><i>Because it had to be published quickly and the author couldn&#8217;t do it on time.<\/i><\/span><\/li>\n<li><span class=\"fontSizeMedium\"><strong>Why<\/strong> couldn&#8217;t the author do it on time? <span> <\/span><i>Because it was Friday at 3 p.m. and he wanted to go to the countryside for the weekend.<\/i><\/span><\/li>\n<\/ol>\n<p><span class=\"fontSizeMedium\">The 5Ps, in this example, demonstrate that based on an observation that can be processed immediately (the deletion or replacement of the said corrupted file), several underlying causes are at the origin of the non-compliance observed and will have to be addressed:<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">The publisher has taken on a responsibility that he should not have taken,<\/span><\/li>\n<li><span class=\"fontSizeMedium\">The author lacked professionalism and deviated from a quality process,<\/span><\/li>\n<li><span class=\"fontSizeMedium\">The author did not comply with the company&#8217;s HR policy.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\" id=\"77c7b1a5-352b-45d2-972c-66022b237e13\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"77c7b1a5-352b-45d2-972c-66022b237e13\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-213\">\n<div>\n<h2 id=\"zoom-sur-l-analyse-causale-le-diagramme-d-ishikawa\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Focus on Causal Analysis: The Ishikawa Diagram<\/span><\/span><span class=\"c_b_1310c973\"><\/span><\/strong><\/h2>\n<p><strong><a class=\"c_b_1310c973 e_b_1310c973 focusBorder-327\" role=\"link\" aria-label=\"Lien permanent pour Zoom sur l'analyse causale : le diagramme d'Ishikawa\" data-sp-anchor-id=\"zoom-sur-l-analyse-causale-le-diagramme-d-ishikawa\" href=\"https:\/\/sqli468.sharepoint.com\/sites\/DELIVERY-REPOSITORY\/SitePages\/Process-FR-NonConformites.aspx#zoom-sur-l-analyse-causale-le-diagramme-d-ishikawa\" target=\"_self\" rel=\"noopener\"><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/fish-skeleton.png\" width=\"181\" height=\"181\" alt=\"\" class=\"wp-image-987518068 aligncenter size-full\"><\/i><\/a><\/strong><\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">This method consists of a visual representation of a problem. This representation makes it possible to highlight the different causes of the problem and their effects.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">The diagram is called a <i>fishbone diagram<\/i>; Each of these edges represents one of the causes of the problem.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">What&#8217;s the point? Taking a step back from the problem and the interdependence\/influence of factors on each other.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">The Ishikawa diagram is based (in French) on the 5M, 6M or 7M to categorize the causes, according to the client\/project context:  <\/span><\/p>\n<blockquote>\n<p><span class=\"fontSizeMedium\">Manpower, Materials, Machines, Method, Environment (Milieu), Management and\/or Financial Means.<\/span><\/p>\n<\/blockquote>\n<p><span class=\"fontSizeMedium\">Representation is carried out, as far as possible, in a co-working session, in order to obtain an exhaustive mapping of the causes.  <\/span><\/p>\n<p><span class=\"fontSizeMedium\">This is followed by prioritization of causes (ABC analysis or 5-point scoring, for example), and the implementation of an action plan.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/ishikawa.png\" width=\"960\" height=\"400\" alt=\"\" class=\"wp-image-987518036 aligncenter size-full\" srcset=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/ishikawa.png 960w, https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/ishikawa-480x200.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 960px, 100vw\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Non-conformance management: Detection, treatment and follow-up. Integrate knowledge management, risk management, and continuous improvement.<\/p>\n","protected":false},"author":1,"featured_media":987518666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[77],"tags":[24,84],"class_list":["post-987518085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project-management-practices","tag-en","tag-intermediate"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/posts\/987518085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/comments?post=987518085"}],"version-history":[{"count":0,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/posts\/987518085\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/media\/987518666"}],"wp:attachment":[{"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/media?parent=987518085"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/categories?post=987518085"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pmchampions.com\/en\/wp-json\/wp\/v2\/tags?post=987518085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}