{"id":987518228,"date":"2024-03-07T15:46:07","date_gmt":"2024-03-07T15:46:07","guid":{"rendered":"https:\/\/pmchampions.com\/how-to-conduct-an-effective-satisfaction-survey\/"},"modified":"2024-03-13T16:24:44","modified_gmt":"2024-03-13T16:24:44","slug":"how-to-conduct-an-effective-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/pmchampions.com\/en\/how-to-conduct-an-effective-satisfaction-survey\/","title":{"rendered":"How to Conduct an Effective Satisfaction Survey"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][pac_divi_table_of_contents title=”Summary” collapse_when_sticky=”on” opened_icon=”:||divi||400″ closed_icon=”;||divi||400″ included_headings=”off|on|on|on|off|off” exclude_headings_by_class=”on” show_keyword_highlight=”on” show_keyword_highlight_placeholder=”Mots Cl\u00e9s …” level_markers_1=”icons” icon_marker_1=”=||divi||400″ level_markers_2=”icons” icon_marker_2=”^||divi||400″ level_markers_3=”icons” icon_marker_3=”E||divi||400″ level_markers_4=”icons” icon_marker_4=”5||divi||400″ title_container_bg_color=”#1a9e21″ body_area_height=”650px” body_area_scroll_color=”#000000″ body_area_text_link_underline=”#000000″ body_area_text_link_padding=”10px|0px|0px|0px|false|false” _builder_version=”4.23.1″ _module_preset=”default” title_font_font=”Quicksand||||||||” heading_all_font=”|600|||||||” heading_all_font_size=”18px” marker_all_font=”|600|||||||” motion_trigger_start=”top” heading_all_font_size_tablet=”15px” heading_all_font_size_phone=”15px” heading_all_font_size_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” border_radii_title_container=”off|10px|10px|0px|0px” border_radii_body_area=”off|0px|0px|10px|10px” border_width_all_body_area=”3px” border_color_all_body_area=”RGBA(255,255,255,0)” box_shadow_style=”preset2″ global_colors_info=”{}” theme_builder_area=”post_content”][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”blue-list” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||21px|||” global_colors_info=”{}” theme_builder_area=”post_content”]
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Why conduct a satisfaction survey?<\/span><\/h2>\n

The project satisfaction survey is an obligatory <\/span><\/strong>exercise in project management. <\/span><\/p>\n

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It is part of the prerogatives of the project manager as well as its objectives. <\/span><\/p>\n

Satisfaction is an indicator of success, a \n KPI<\/a>\n<\/strong>, but above all it is the most reliable way to know the customer’s opinion<\/strong> on the service provided by the service provider. <\/span><\/p>\n

As such, the survey is an essential lever for continuous improvement.<\/span><\/p>\n

It is also an excellent way to objectify <\/strong>a client’s feeling about the course of a service and to be able to counter possible overreactions to one-off events.<\/span><\/p>\n

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How to carry out the<\/span> satisfaction survey<\/span>?<\/span><\/h2>\n

The principle of the project satisfaction survey is simple: the evaluation focuses on 5 criteria to be chosen from the 12 proposed:<\/span><\/p>\n