{"id":987517239,"date":"2024-02-19T09:19:13","date_gmt":"2024-02-19T09:19:13","guid":{"rendered":"https:\/\/pmchampions.com\/?p=987517239"},"modified":"2024-03-06T14:27:58","modified_gmt":"2024-03-06T14:27:58","slug":"gestion-de-la-qualite-de-projet","status":"publish","type":"post","link":"https:\/\/pmchampions.com\/fr\/gestion-de-la-qualite-de-projet\/","title":{"rendered":"Gestion de la qualit\u00e9 de projet"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/Quality-Management-fr-1.png&#8221; 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title_font_font=&#8221;Quicksand||||||||&#8221; heading_all_font=&#8221;|600|||||||&#8221; heading_all_font_size=&#8221;18px&#8221; marker_all_font=&#8221;|600|||||||&#8221; marker_all_text_color=&#8221;#595959&#8243; motion_trigger_start=&#8221;top&#8221; heading_all_font_size_tablet=&#8221;15px&#8221; heading_all_font_size_phone=&#8221;15px&#8221; heading_all_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; border_radii_title_container=&#8221;off|10px|10px|0px|0px&#8221; border_radii_body_area=&#8221;off|0px|0px|10px|10px&#8221; border_width_all_body_area=&#8221;3px&#8221; border_color_all_body_area=&#8221;RGBA(255,255,255,0)&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<div class=\"ControlZone ControlZone--clean a_b_50a7110f\" data-automation-id=\"CanvasControl\" id=\"cb33b57f-7ebe-44dd-a7d8-51b1a8786501\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"cb33b57f-7ebe-44dd-a7d8-51b1a8786501\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-179\">\n<blockquote>\n<div class=\"ControlZone ControlZone--clean a_b_50a7110f\" data-automation-id=\"CanvasControl\" id=\"cb33b57f-7ebe-44dd-a7d8-51b1a8786501\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"cb33b57f-7ebe-44dd-a7d8-51b1a8786501\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-179\">\n<p><span class=\"fontSizeLarge\"><span class=\"fontColorNeutralDark\">\u201c<\/span><i><span class=\"fontColorNeutralDark\">On se souvient de la qualit\u00e9 bien plus longtemps que du prix<\/span><\/i><span class=\"fontColorNeutralDark\">\u201d<\/span>\u00a0<\/span><\/p>\n<p><em><strong><span class=\"fontSizeSmall\"><span class=\"fontColorNeutralDark\">Guccio Gucci<\/span><\/span><\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ControlZone ControlZone--clean a_b_50a7110f\" data-automation-id=\"CanvasControl\" id=\"8b34bc46-447f-41c5-8331-4c5f9c12197f\">\n<div class=\"ControlZone--control\">\n<div id=\"vpc_WebPart.DividerWebPart.internal.8b34bc46-447f-41c5-8331-4c5f9c12197f\" data-viewport-id=\"WebPart.DividerWebPart.internal.8b34bc46-447f-41c5-8331-4c5f9c12197f\">\n<div data-sp-feature-tag=\"DividerWebPart web part (S\u00e9parateur)\" data-sp-feature-instance-id=\"8b34bc46-447f-41c5-8331-4c5f9c12197f\" data-sp-web-part-id=\"2161a1c6-db61-4731-b97c-3cdb303f7cbb\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][dipl_separator seprator_thickness=&#8221;1px&#8221; separator_color=&#8221;rgba(0,0,0,0.54)&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dipl_separator][et_pb_text module_class=&#8221;blue-list&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2><span class=\"fontSizeLarge\"><span class=\"fontColorThemeSecondary\">Qu&#8217;est-ce que la qualit\u00e9 ?<\/span><\/span><\/h2>\n<p><span class=\"fontSizeLarge\"><span class=\"fontColorThemePrimary\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/quality1.jpg\" width=\"960\" height=\"487\" alt=\"\" class=\"wp-image-987517243 aligncenter size-full\" srcset=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/quality1.jpg 960w, https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/quality1-480x244.jpg 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 960px, 100vw\" \/><\/span><\/span><\/p>\n<p><span class=\"fontSizeLarge\"><span class=\"fontColorThemePrimary\"><\/span><\/span><\/p>\n<div class=\"ControlZone ControlZone--clean a_b_50a7110f\" data-automation-id=\"CanvasControl\" id=\"00000000-0000-0000-0000-100000000006\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"00000000-0000-0000-0000-100000000006\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-179\">\n<p>Selon la norme ISO 9000, la qualit\u00e9 se d\u00e9finit comme l&#8217;aptitude d&#8217;un objet (produit, service, etc.) \u00e0 satisfaire des exigences sp\u00e9cifiques d\u00e9finies.<\/p>\n<p>Les attentes en mati\u00e8re de qualit\u00e9 varient d&#8217;une partie prenante \u00e0 une autre, allant de la concr\u00e9tude \u00e0 la subjectivit\u00e9. Ainsi, diff\u00e9rents acteurs auront des crit\u00e8res d&#8217;appr\u00e9ciation de la qualit\u00e9 distincts. Parmi ceux-ci, on peut citer :<\/p>\n<ul>\n<li>La couverture fonctionnelle<\/li>\n<li>L&#8217;usabilit\u00e9<\/li>\n<li>La maintenabilit\u00e9<\/li>\n<li>L&#8217;interop\u00e9rabilit\u00e9<\/li>\n<li>L&#8217;\u00e9volutivit\u00e9<\/li>\n<li>La performance<\/li>\n<\/ul>\n<p>qui influencent la perception de la qualit\u00e9 d&#8217;un produit.<\/p>\n<p>Quant \u00e0 l&#8217;appr\u00e9ciation de la qualit\u00e9 d&#8217;un projet, elle repose sur des facteurs tels que la livraison dans les temps, la relation client, la ma\u00eetrise budg\u00e9taire, la r\u00e9activit\u00e9, l&#8217;adaptabilit\u00e9, le conseil et la satisfaction.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][dipl_separator seprator_thickness=&#8221;1px&#8221; separator_color=&#8221;rgba(0,0,0,0.54)&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dipl_separator][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<div class=\"ar_i_658c9e0a\" data-automation-id=\"webPartHeader\">\n<blockquote>\n<div class=\"r_e_658c9e0a n_e_658c9e0a i_e_658c9e0a css-212 o_e_658c9e0a u_e_658c9e0a title-207 at_i_658c9e0a captionElement ___fcbuvx0 fi9rgjt fgqasa8 fsuhj5t fkokv f1i9syfy f1x12gp6 fqvzrsy f2bep26 f1tu8q7w f2ks0s9\" data-automation-id=\"captionElement\"><span>La qualit\u00e9 s&#8217;inscrit dans une d\u00e9marche volontaire vers l&#8217;excellence, et constitue un imp\u00e9ratif de mise en conformit\u00e9 \u00e0 des exigences, qu&#8217;elles soient normatives ou sp\u00e9cifi\u00e9es.<\/span><\/div>\n<\/blockquote>\n<div class=\"r_e_658c9e0a n_e_658c9e0a i_e_658c9e0a css-212 o_e_658c9e0a u_e_658c9e0a title-207 at_i_658c9e0a captionElement ___fcbuvx0 fi9rgjt fgqasa8 fsuhj5t fkokv f1i9syfy f1x12gp6 fqvzrsy f2bep26 f1tu8q7w f2ks0s9\" data-automation-id=\"captionElement\">\n<div role=\"presentation\" class=\"ms-List-cell\" data-list-index=\"0\" data-automationid=\"ListCell\">\n<div>\n<div>\n<div role=\"listitem\">\n<div class=\"content-217\" data-automation-id=\"button-card\">\n<div class=\"textArea-404\">\n<div class=\"labelTextWrapper-407\">\n<div class=\"___1m0vepi f1bxpd7w fnk6ys4 f9uzi6y fi143g8 fwk94im f1bfn183\" data-is-visible=\"true\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||40px||false|false&#8221; link_option_url=&#8221;https:\/\/pmchampions.com\/fr\/comment-contractualiser-un-projet-agile\/&#8221; link_option_url_new_window=&#8221;on&#8221; border_radii=&#8221;on|0.25rem|0.25rem|0.25rem|0.25rem&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#dee2e6&#8243; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;5px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/pmchampions.com\/wp-content\/uploads\/2023\/09\/Contractualisation.png&#8221; title_text=&#8221;Contractualisation&#8221; url=&#8221;https:\/\/pmchampions.com\/fr\/comment-contractualiser-un-projet-agile\/&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;-11px||-11px||false|false&#8221; custom_padding=&#8221;|10px||10px|false|false&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Quicksand||||||||&#8221; text_text_color=&#8221;#619ccd&#8221; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;|||-40px|false|false&#8221; custom_margin_tablet=&#8221;|15px||15px|false|false&#8221; custom_margin_phone=&#8221;|15px||15px|false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;20px&#8221; text_font_size_phone=&#8221;20px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h6><span style=\"color: #808080;\"><strong>Agilit\u00e9:<\/strong><\/span><\/h6>\n<p><strong><span style=\"color: #ff6600;\"><a href=\"https:\/\/pmchampions.com\/fr\/agilite-et-scrum\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #ff6600;\">D\u00e9couvrir nos articles autour de l&#8217;agilit\u00e9<\/a><\/span><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;blue-list list_space&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||21px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; module_id=&#8221;smq&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><span class=\"fontSizeLarge\"><span class=\"fontColorThemePrimary\">Le Syst\u00e8me de Management de la Qualit\u00e9 (<a href=\"#smq\">SMQ<\/a>)<\/span><\/span><\/h2>\n<p><span class=\"fontSizeLarge\"><span class=\"fontColorThemePrimary\"><span>Une gestion efficace de projet implique la mise en place d&#8217;un Syst\u00e8me de Management de la Qualit\u00e9 (SMQ), conforme \u00e0 la norme ISO 9001, visant \u00e0 orienter et contr\u00f4ler la qualit\u00e9. <\/span><\/span><\/span><\/p>\n<p><span class=\"fontSizeLarge\"><span class=\"fontColorThemePrimary\"><span>Ce SMQ influence tous les aspects de la performance du projet et de l&#8217;entreprise dans son ensemble.<\/span><\/span><\/span><\/p>\n<p>Les avantages d\u00e9coulant de la mise en place d&#8217;un Syst\u00e8me de Management de la Qualit\u00e9 sont multiples et contribuent \u00e0 la cr\u00e9ation de valeur, notamment par :<\/p>\n<ul>\n<li>L&#8217;atteinte des objectifs organisationnels d\u00e9finis,<\/li>\n<li>La r\u00e9duction des <strong><a href=\"https:\/\/pmchampions.com\/fr\/gestion-des-risques-projet\/\" target=\"_blank\" rel=\"noopener\">risques<\/a><\/strong> d&#8217;erreurs et des co\u00fbts associ\u00e9s,<\/li>\n<li>L&#8217;am\u00e9lioration de la satisfaction client et de la satisfaction des employ\u00e9s,<\/li>\n<li>La meilleure promotion des offres de l&#8217;entreprise,<\/li>\n<li>L&#8217;expansion des parts de march\u00e9,<\/li>\n<li>L&#8217;am\u00e9lioration de la communication interne,<\/li>\n<li>La mesure de la performance individuelle et collective,<\/li>\n<li>Le renforcement de la comp\u00e9titivit\u00e9.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/Quality-Management-System-QMS.png\" width=\"960\" height=\"711\" alt=\"\" class=\"wp-image-987517248 aligncenter size-full\" srcset=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/Quality-Management-System-QMS.png 960w, https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/Quality-Management-System-QMS-480x356.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 960px, 100vw\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;list_space&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2><span>Les 7 principes fondamentaux du management de la qualit\u00e9<\/span><\/h2>\n<ol>\n<li><strong>Orientation client<\/strong> : placer la satisfaction des clients au c\u0153ur des pr\u00e9occupations en comprenant et anticipant leurs besoins, gr\u00e2ce \u00e0 la communication, l&#8217;\u00e9valuation de la satisfaction, etc.<\/li>\n<li><strong>Leadership<\/strong> : fournir une direction claire et cr\u00e9er un environnement propice \u00e0 l&#8217;engagement du personnel en incarnant l&#8217;exemplarit\u00e9 et en partageant des valeurs communes.<\/li>\n<li><strong>Implication du personnel<\/strong> : chaque membre de l&#8217;organisation doit \u00eatre impliqu\u00e9 dans l&#8217;am\u00e9lioration continue, en comprenant son r\u00f4le, en \u00e9tant responsable et valoris\u00e9.<\/li>\n<li><strong>Approche processus<\/strong> : d\u00e9finir, piloter et am\u00e9liorer les processus en comprenant leurs interactions et en surveillant leurs performances.<\/li>\n<li><strong>Relations mutuellement b\u00e9n\u00e9fiques<\/strong> : d\u00e9velopper des relations positives avec les fournisseurs bas\u00e9es sur la compr\u00e9hension mutuelle, des obligations claires et une \u00e9valuation r\u00e9guli\u00e8re des performances.<\/li>\n<li><strong>Am\u00e9lioration continue<\/strong> : analyser les r\u00e9sultats, identifier les pistes d&#8217;am\u00e9lioration, \u00e9tablir des objectifs, mettre en \u0153uvre le changement et formaliser les am\u00e9liorations de mani\u00e8re continue.<\/li>\n<li><strong>Approche factuelle pour la prise de d\u00e9cision<\/strong> : utiliser des donn\u00e9es fiables et exploitables, telles que des indicateurs et des tableaux de bord, pour minimiser les <strong><a href=\"https:\/\/pmchampions.com\/fr\/gestion-des-risques-projet\/\" target=\"_blank\" rel=\"noopener\">risques<\/a><\/strong> li\u00e9s \u00e0 la prise de d\u00e9cision.<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;blue-list&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Les indicateurs cl\u00e9s de performance (KPI)<\/h2>\n<p>Ils permettant d&#8217;\u00e9valuer la qualit\u00e9 d&#8217;un projet sont vari\u00e9s et peuvent couvrir diff\u00e9rents aspects tels que la productivit\u00e9, la satisfaction, la gestion, l&#8217;engagement, etc.<\/p>\n<p>Cependant, ils doivent tous \u00eatre d\u00e9finis selon l&#8217;approche SMART, c&#8217;est-\u00e0-dire qu&#8217;ils doivent \u00eatre Sp\u00e9cifiques, Mesurables, Atteignables, R\u00e9alistes et Temporellement d\u00e9finis.<\/p>\n<p>Parmi ces KPI, on peut inclure :<\/p>\n<ul>\n<li>La v\u00e9locit\u00e9<\/li>\n<li>L&#8217;\u00e9cart budg\u00e9taire<\/li>\n<li>Le nombre de plaintes client<\/li>\n<li>Le nombre d&#8217;ajustements de planning<\/li>\n<li>La valeur Business<\/li>\n<li>Le taux de rotation des \u00e9quipes<\/li>\n<li>Le pourcentage d&#8217;ach\u00e8vement<\/li>\n<li>Le taux de &#8220;rework&#8221;<\/li>\n<li>La satisfaction client et\/ou des collaborateurs, etc.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/quality2.jpg\" width=\"960\" height=\"257\" alt=\"\" class=\"wp-image-987517252 aligncenter size-full\" srcset=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/quality2.jpg 960w, https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/quality2-480x129.jpg 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 960px, 100vw\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;list_space&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||7px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2><span>Les trois \u00e9tapes cl\u00e9s concernant les KPI<\/span><\/h2>\n<ol>\n<li><strong>D\u00e9finition<\/strong> : Les KPI doivent \u00eatre d\u00e9finis d\u00e8s le d\u00e9but du projet, lors de la phase de cadrage ou d&#8217;initialisation. Cette \u00e9tape est essentielle pour assurer la collecte et l&#8217;exploitation ad\u00e9quates des donn\u00e9es n\u00e9cessaires, notamment dans les outils d\u00e9di\u00e9s. Il est \u00e9galement important de convenir avec le client des KPI qu&#8217;il souhaite suivre.<\/li>\n<li><strong>Mesure<\/strong> : L&#8217;utilisation d&#8217;outils comme <strong><a href=\"https:\/\/www.atlassian.com\/fr\/software\/jira\/free\" target=\"_blank\" rel=\"noopener\">Jira<\/a> <\/strong>avec son module <strong><a href=\"https:\/\/eazybi.com\/\" target=\"_blank\" rel=\"noopener\">EazyBI<\/a> <\/strong>est n\u00e9cessaire pour visualiser les donn\u00e9es pertinentes et \u00e9valuer les KPI de mani\u00e8re synchronis\u00e9e. Le chef de projet doit s&#8217;assurer d&#8217;avoir des tableaux de bord permettant de visualiser l&#8217;ensemble des KPI du projet tout au long de sa dur\u00e9e.<\/li>\n<li><strong>Reporting<\/strong> : Les KPI sont utilis\u00e9s dans le cadre du reporting projet lors des instances de gouvernance internes et externes (comit\u00e9s de pilotage, de strat\u00e9gie, revues qualit\u00e9, etc.). Selon l&#8217;\u00e9volution des KPI, des actions peuvent \u00eatre entreprises pour corriger les \u00e9carts \u00e9ventuels.<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;blue-list list_space&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2><span class=\"fontSizeLarge\"><span class=\"fontColorThemePrimary\">Outils de gestion de la qualit\u00e9<\/span><\/span><\/h2>\n<p><span class=\"fontSizeLarge\"><span class=\"fontColorThemePrimary\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/Roue-de-Deming-fr.png\" width=\"400\" height=\"348\" alt=\"\" class=\"wp-image-987517256 aligncenter size-full\" srcset=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/Roue-de-Deming-fr.png 400w, https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/02\/Roue-de-Deming-fr-300x261.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/span><\/span><\/p>\n<p><span><span style=\"text-decoration: underline; color: #5e0087;\"><strong>Le PDCA (Plan-Do-Check-Act)<\/strong><\/span><strong> :<\/strong> est applicable \u00e0 tous les contextes, y compris les projets. Il comprend quatre phases successives : Planifier, Agir, V\u00e9rifier et Ajuster. Cette s\u00e9quence permet une am\u00e9lioration continue : la planification des objectifs, des moyens et des <strong><a href=\"https:\/\/pmchampions.com\/fr\/gestion-des-risques-projet\/\" target=\"_blank\" rel=\"noopener\">risques<\/a><\/strong>, la mise en \u0153uvre des plans, la v\u00e9rification de l&#8217;atteinte des objectifs, l&#8217;\u00e9valuation de la performance et la capitalisation des exp\u00e9riences pass\u00e9es. <\/span><\/p>\n<p><span>Le Syst\u00e8me de Management de la Qualit\u00e9 (SMQ) consolide les enseignements des exp\u00e9riences pr\u00e9c\u00e9dentes et favorise l&#8217;\u00e9volution de la roue, tandis que la direction impulse le mouvement.<\/span><\/p>\n<p><span class=\"fontSizeLarge\"><span class=\"fontColorThemePrimary\"><span><span style=\"text-decoration: underline; color: #5e0087;\"><strong>Approche Processus<\/strong><\/span> : s<\/span><\/span><\/span>elon la norme ISO 9001, un processus est d\u00e9fini comme un ensemble d&#8217;activit\u00e9s corr\u00e9l\u00e9es ou en interaction qui transforme des \u00e9l\u00e9ments d&#8217;entr\u00e9e en \u00e9l\u00e9ments de sortie. G\u00e9n\u00e9ralement, les \u00e9l\u00e9ments d&#8217;entr\u00e9e d&#8217;un processus sont les \u00e9l\u00e9ments de sortie d&#8217;autres processus.<\/p>\n<p>Les processus sont regroup\u00e9s en trois cat\u00e9gories :<\/p>\n<ul>\n<li>Les processus de management ou de pilotage,<\/li>\n<li>Les processus m\u00e9tier qui r\u00e9alisent les prestations,<\/li>\n<li>Les processus supports qui fournissent les moyens n\u00e9cessaires.<\/li>\n<\/ul>\n<p>L&#8217;approche processus consiste \u00e0 d\u00e9crire de mani\u00e8re globale les processus impliqu\u00e9s dans un projet sous forme de workflows, repr\u00e9sentant des s\u00e9quences logiques et chronologiques d&#8217;\u00e9tapes cl\u00e9s. Par exemple, cela peut inclure le processus de cr\u00e9ation d&#8217;un projet ou la gestion des tickets dans Jira.<\/p>\n<p>Cette approche facilite l&#8217;identification des d\u00e9fauts et des points d&#8217;am\u00e9lioration. En associant des indicateurs de performance cl\u00e9s (KPI) aux processus, tels que les co\u00fbts et les d\u00e9lais, il devient possible de mesurer leur impact et d&#8217;optimiser leur fonctionnement.<\/p>\n<p><span style=\"text-decoration: underline; color: #5e0087;\"><strong>Plan de contr\u00f4le et de surveillance<\/strong> <\/span>:\u00a0Le principe de ce plan repose sur un inventaire complet de toutes les actions de contr\u00f4le et de surveillance mises en \u0153uvre dans le cadre d&#8217;un projet. Cela inclut des activit\u00e9s telles que les check-ups projet ou les revues de code. La gouvernance du projet est \u00e9galement int\u00e9gr\u00e9e dans ce processus.<\/p>\n<p>Ces actions sont d\u00e9crites en d\u00e9tail, incluant :<\/p>\n<ul>\n<li>Qui est responsable de leur r\u00e9alisation ?<\/li>\n<li>Quand interviennent-elles dans le cycle du projet ?<\/li>\n<li>Quelle est l&#8217;\u00e9tendue du contr\u00f4le ?<\/li>\n<li>Quels outils sont utilis\u00e9s ?<\/li>\n<li>Comment les r\u00e9sultats sont formalis\u00e9s et restitu\u00e9s ?<\/li>\n<li>Qui est le destinataire des r\u00e9sultats ?<\/li>\n<\/ul>\n<p>Ces actions sont r\u00e9pertori\u00e9es dans un document de r\u00e9f\u00e9rence, tel qu&#8217;un <strong>Plan d&#8217;Assurance Qualit\u00e9 (PAQ)<\/strong> ou, \u00e0 d\u00e9faut, un Plan Projet. Elles sont effectu\u00e9es tout au long du projet et sont suivies soit par le biais d&#8217;un document de suivi sp\u00e9cifique, soit par des <strong>Proc\u00e8s-Verbaux (PV)<\/strong> attestant de leur r\u00e9alisation. Il est important de d\u00e9tailler le plan d&#8217;actions d\u00e9coulant des observations effectu\u00e9es et de s&#8217;assurer de leur traitement ult\u00e9rieur.<\/p>\n<p><span style=\"text-decoration: underline; color: #5e0087;\"><strong>La Strat\u00e9gie de Tests<\/strong><\/span> est un \u00e9l\u00e9ment essentiel pour tout projet digital, regroupant des instructions, des directives et des principes qui encadrent le processus de test.<\/p>\n<p>Elle d\u00e9finit de mani\u00e8re pr\u00e9cise le processus que l&#8217;\u00e9quipe projet doit suivre pour atteindre les objectifs fix\u00e9s, c&#8217;est-\u00e0-dire le &#8220;comment&#8221;.<\/p>\n<p>Ce document est g\u00e9n\u00e9ralement \u00e9labor\u00e9 par le pilote de projet en collaboration avec les principaux acteurs du projet.<\/p>\n<p>Le document de Strat\u00e9gie de Tests d\u00e9taille l&#8217;ensemble des tests \u00e0 effectuer dans le cadre du projet, comprenant :<\/p>\n<ul>\n<li><strong>Les tests manuels<\/strong> (tests de conformit\u00e9, tests de release, tests de non-r\u00e9gression, etc.)<\/li>\n<li><strong>Les tests automatis\u00e9s<\/strong> (tests statiques, tests d&#8217;API, tests de charge, tests de s\u00e9curit\u00e9, etc.)<\/li>\n<\/ul>\n<p>Les d\u00e9tails sur &#8220;quoi&#8221; et &#8220;qui&#8221; effectue les tests sont sp\u00e9cifi\u00e9s dans un document compl\u00e9mentaire appel\u00e9 le Plan de Test.<\/p>\n<p>Ce dernier est g\u00e9n\u00e9ralement produit par la fonction <strong>QA (Quality Assurance)<\/strong>, c&#8217;est-\u00e0-dire le responsable des tests ou le testeur QA du projet.<\/p>\n<p>Le Plan de Test pr\u00e9cise notamment les modules \u00e0 tester, les types de tests pour chacun, les responsables des tests, etc.<\/p>\n<p><span style=\"text-decoration: underline; color: #5e0087;\"><strong>Le Plan d&#8217;Assurance Qualit\u00e9 (PAQ)<\/strong><\/span>\u00a0 : est un document de r\u00e9f\u00e9rence essentiel produit au d\u00e9but du projet, g\u00e9n\u00e9ralement \u00e0 la demande explicite du client, mais il est fortement recommand\u00e9 pour tous les projets. Pourquoi ? Parce que le PAQ d\u00e9taille minutieusement toutes les mesures prises pour garantir la qualit\u00e9 de la prestation. Il sert donc de cadre normatif pour l&#8217;entreprise et offre une assurance suppl\u00e9mentaire au client.<\/p>\n<p>Le PAQ aborde un certain nombre de th\u00e8mes, notamment :<\/p>\n<ul>\n<li>L&#8217;organisation du projet,<\/li>\n<li>Les r\u00f4les et responsabilit\u00e9s des diff\u00e9rentes parties prenantes,<\/li>\n<li>La gouvernance du projet, y compris les structures de comit\u00e9s et les processus d&#8217;escalade,<\/li>\n<li>Les indicateurs de performance cl\u00e9s (KPI), les accords de niveau de service (SLA) et les m\u00e9canismes de mesure associ\u00e9s,<\/li>\n<li>Les processus cl\u00e9s tels que les processus de tests et de <strong><a href=\"https:\/\/pmchampions.com\/fr\/gestion-des-risques-projet\/\" target=\"_blank\" rel=\"noopener\">gestion des risques,<\/a><\/strong><\/li>\n<li>La gestion des impr\u00e9vus et des changements,<\/li>\n<li>La gestion des livrables et des documents du projet,<\/li>\n<li>Les outils utilis\u00e9s pour la gestion de la qualit\u00e9, etc.<\/li>\n<\/ul>\n<p>Le PAQ est un livrable standard pour tous les types de projets et doit \u00eatre valid\u00e9 par le client.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;blue-list&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comprendre la qualit\u00e9, le SMQ et les KPI, les 7 principes du management qualit\u00e9, les \u00e9tapes d&#8217;\u00e9laboration des KPI et les outils de gestion.<\/p>\n","protected":false},"author":1,"featured_media":987517279,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[69],"tags":[30],"class_list":["post-987517239","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-integration-de-projet","tag-fr"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/posts\/987517239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/comments?post=987517239"}],"version-history":[{"count":0,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/posts\/987517239\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/media\/987517279"}],"wp:attachment":[{"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/media?parent=987517239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/categories?post=987517239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/tags?post=987517239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}