{"id":987517955,"date":"2024-03-05T14:57:16","date_gmt":"2024-03-05T14:57:16","guid":{"rendered":"https:\/\/pmchampions.com\/?p=987517955"},"modified":"2024-03-13T16:21:53","modified_gmt":"2024-03-13T16:21:53","slug":"escalade-de-projet-faire-et-ne-pas-faire","status":"publish","type":"post","link":"https:\/\/pmchampions.com\/fr\/escalade-de-projet-faire-et-ne-pas-faire\/","title":{"rendered":"Comment r\u00e9ussir une escalade de projet efficace"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][pac_divi_table_of_contents title=”Sommaire” collapse_when_sticky=”on” opened_icon=”:||divi||400″ closed_icon=”;||divi||400″ included_headings=”off|on|on|on|off|off” exclude_headings_by_class=”on” show_keyword_highlight=”on” show_keyword_highlight_placeholder=”Mots Cl\u00e9s …” level_markers_1=”icons” icon_marker_1=”=||divi||400″ level_markers_2=”icons” icon_marker_2=”^||divi||400″ level_markers_3=”icons” icon_marker_3=”E||divi||400″ level_markers_4=”icons” icon_marker_4=”5||divi||400″ title_container_bg_color=”#1a9e21″ body_area_height=”650px” body_area_scroll_color=”#000000″ body_area_text_link_underline=”#000000″ body_area_text_link_padding=”10px|0px|0px|0px|false|false” _builder_version=”4.23.1″ _module_preset=”default” title_font_font=”Quicksand||||||||” heading_all_font=”|600|||||||” heading_all_font_size=”18px” marker_all_font=”|600|||||||” motion_trigger_start=”top” heading_all_font_size_tablet=”15px” heading_all_font_size_phone=”15px” heading_all_font_size_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” border_radii_title_container=”off|10px|10px|0px|0px” border_radii_body_area=”off|0px|0px|10px|10px” border_width_all_body_area=”3px” border_color_all_body_area=”RGBA(255,255,255,0)” box_shadow_style=”preset2″ global_colors_info=”{}” theme_builder_area=”post_content”][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” background_color=”#f0f3f6″ custom_padding=”0px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”blue-list” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
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Qu\u2019est-ce qu\u2019une escalade en gestion de projet\u00a0?<\/span><\/span>\u200b\u200b\u200b\u200b\u200b\u200b\u200b<\/span><\/h2>\n
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Ma\u00eetrise du projet :<\/strong><\/h3>\n

Dans la grande majorit\u00e9 des cas, le pilote de projet est en ma\u00eetrise totale de celui-ci. Il a la capacit\u00e9 d\u2019agir et de r\u00e9agir sur son p\u00e9rim\u00e8tre de responsabilit\u00e9s face aux impond\u00e9rables courants qui peuvent subvenir.<\/p>\n

Toutefois, dans certaines circonstances, il est amen\u00e9 \u00e0 reconna\u00eetre les limites de son r\u00f4le : parce qu\u2019il n\u2019a pas l\u2019exp\u00e9rience requise ou le pouvoir de g\u00e9rer une situation exceptionnelle, parce qu\u2019un probl\u00e8me pr\u00e9sente un impact s\u00e9rieux sur le bon d\u00e9roul\u00e9 du projet et que la relation client peut en p\u00e2tir, parce qu\u2019il a besoin de soutien ext\u00e9rieur pour traverser une crise naissante ou av\u00e9r\u00e9e, etc.<\/p>\n

Gestion de l’impr\u00e9vu :<\/strong><\/h3>\n

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En Delivery, et malgr\u00e9 toutes les dispositions qui peuvent \u00eatre prises lors du cadrage de projet, on n\u2019est jamais \u00e0 l\u2019abri de l\u2019impr\u00e9vu et il faut pour autant savoir r\u00e9agir.<\/p>\n

Processus d’escalade :<\/strong><\/h3>\n

C\u2019est l\u2019objet du processus d\u2019escalade, qui d\u00e9termine la cha\u00eene d\u2019information et d\u2019implication des acteurs de l\u2019entreprise pour adresser un \u00e9v\u00e8nement exceptionnel, qu\u2019il s\u2019agisse d\u2019un probl\u00e8me ou d\u2019un risque.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][dipl_separator seprator_thickness=”1px” separator_color=”rgba(0,0,0,0.54)” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/dipl_separator][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||40px||false|false” link_option_url=”https:\/\/pmchampions.com\/fr\/comment-contractualiser-un-projet-agile\/” link_option_url_new_window=”on” border_radii=”on|0.25rem|0.25rem|0.25rem|0.25rem” border_width_all=”1px” border_color_all=”#dee2e6″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/pmchampions.com\/wp-content\/uploads\/2023\/09\/Contractualisation.png” title_text=”Contractualisation” _builder_version=”4.22.0″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” max_width=”100%” custom_margin=”-11px||-11px||false|false” custom_padding=”|10px||10px|false|false” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”Quicksand||||||||” text_text_color=”#619ccd” text_font_size=”26px” text_line_height=”1em” custom_margin=”|||-40px|false|false” custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|tablet” text_font_size_tablet=”20px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]

Agilit\u00e9:<\/strong><\/span><\/h6>\n

D\u00e9couvrir nos articles autour de l’agilit\u00e9<\/a><\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”blue-list ” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||21px|||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]

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Les 2 types d\u2019escalades<\/span><\/span><\/span><\/h2>\n

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L\u2019escalade est un processus ascendant, qui s\u2019\u00e9l\u00e8ve par niveaux successifs vers davantage de responsabilit\u00e9s, de capacit\u00e9 d\u2019action ou d\u2019expertise. Plus le niveau est \u00e9lev\u00e9, plus le probl\u00e8me trait\u00e9 est complexe et\/ou impactant.<\/span><\/p>\n

L\u2019on distinguera 2 grands types d\u2019escalade,\u00a0qui fonctionnent de pair et de mani\u00e8re synchrone, pour que la mobilisation en interne soit compl\u00e8te et coordonn\u00e9e\u00a0:<\/span><\/p>\n

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  1. L’escalade hi\u00e9rarchique<\/span><\/li>\n
  2. L’escalade fonctionnelle<\/span>\"\"<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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    1. L’escalade hi\u00e9rarchique<\/span><\/span><\/span><\/i><\/a><\/h2>\n<\/div>\n

    Sur le site e-Commerce d\u2019un client, un incident majeur de paiement a \u00e9t\u00e9 d\u00e9tect\u00e9 qui g\u00e9n\u00e8re une situation de crise. Cet incident pr\u00e9sente un risque \u00e9lev\u00e9 puisqu\u2019il peut impliquer une perte financi\u00e8re potentiellement imputable a prestataire de service.<\/span><\/p>\n

    \u200b\u200b\u200b\u200b<\/span>Le Chef de Projet doit r\u00e9agir et escalader le sujet en interne rapidement. <\/span><\/p>\n

    Pour ce faire, il va activer:<\/strong><\/span><\/p>\n