{"id":987518000,"date":"2024-03-06T08:22:12","date_gmt":"2024-03-06T08:22:12","guid":{"rendered":"https:\/\/pmchampions.com\/?p=987518000"},"modified":"2024-03-13T16:39:44","modified_gmt":"2024-03-13T16:39:44","slug":"guide-pratique-pour-gerer-les-non-conformites-en-projet","status":"publish","type":"post","link":"https:\/\/pmchampions.com\/fr\/guide-pratique-pour-gerer-les-non-conformites-en-projet\/","title":{"rendered":"Guide pratique pour g\u00e9rer les non-conformit\u00e9s dans un projet"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][pac_divi_table_of_contents title=&#8221;Sommaire&#8221; 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_module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"b248daef-ba8d-4f92-8e97-926e299543a2\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"b248daef-ba8d-4f92-8e97-926e299543a2\">\n<div class=\"ck-content rteEmphasis root-211\" data-automation-id=\"textBox\">\n<div>\n<h2 id=\"qu-est-ce-que-la-gestion-des-non-conformit\u00e9s\"><strong><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\">Qu&#8217;est-ce que la gestion des non-conformit\u00e9s ?<\/span><\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<\/div>\n<blockquote><p><span class=\"fontSizeMedium\">La conformit\u00e9 est\u00a0&#8220;la capacit\u00e9 d\u2019un processus, d\u2019un produit ou d\u2019un service de satisfaire les exigences auxquelles il est cens\u00e9 r\u00e9pondre.&#8221; <\/span><\/p>\n<\/blockquote>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518048 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/warning-4.png\" alt=\"\" width=\"195\" height=\"195\" \/><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Une non-conformit\u00e9 signale que quelque chose a \u00e9t\u00e9 d\u00e9faillant, et que le r\u00e9sultat ne co\u00efncide par cons\u00e9quent pas aux exigences initiales.\u00a0<\/span><\/p>\n<p><span class=\"fontSizeMedium\">La gestion des non-conformit\u00e9s est une priorit\u00e9 dans notre m\u00e9tier et elle fait partie de du quotidien des Entreprises de Services de Num\u00e9rique (ESN). <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Le processus de gestion des non-conformit\u00e9s est partie int\u00e9grante de la <strong><a href=\"https:\/\/pmchampions.com\/fr\/gestion-de-la-qualite-de-projet\/\">strat\u00e9gie d\u2019Assurance Qualit\u00e9.<\/a><\/strong><\/span><\/p>\n<p><span class=\"fontSizeMedium\">En identifiant rapidement et en r\u00e9solvant efficacement les non-conformit\u00e9s, le prestataire de service :<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">s\u00e9curise sa renomm\u00e9e sur le march\u00e9<\/span><\/li>\n<li><span class=\"fontSizeMedium\"> renforce sa comp\u00e9titivit\u00e9<\/span><\/li>\n<li><span class=\"fontSizeMedium\">augmente la satisfaction de ses clients<\/span><\/li>\n<li><span class=\"fontSizeMedium\"> favorise l\u2019am\u00e9lioration continue en son sein. <\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">Autant d\u2019enjeux qui placent la gestion des non-conformit\u00e9s au c\u0153ur des pr\u00e9occupations de la Delivery.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"978619e3-cb85-4e04-a12e-9878ef4ff4da\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"978619e3-cb85-4e04-a12e-9878ef4ff4da\">\n<div class=\"ck-content rteEmphasis root-211\" data-automation-id=\"textBox\">\n<div>\n<h2 id=\"pourquoi-g\u00e9rer-les-non-conformit\u00e9s\"><strong><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\">Pourquoi\u00a0g\u00e9rer les non-conformit\u00e9s ?<\/span><\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">Viser les 100% de conformit\u00e9 est l\u2019objectif affich\u00e9, malheureusement les incidents sont quasi-in\u00e9vitables\u2026 Il peut s\u2019agir dans le cas le plus fr\u00e9quent de la non-conformit\u00e9 relative \u00e0 un produit digital (exigence non couverte, d\u00e9faillance, etc.)<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Cela rel\u00e8ve commun\u00e9ment de la qualit\u00e9, mais \u00e9galement de tout autre d\u00e9viation par rapport au cadre normatif en vigueur au sein de l&#8217;entreprise, c\u2019est-\u00e0-dire les normes, r\u00e8gles et principes qui s\u2019y appliquent.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518044 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/rules.png\" alt=\"\" width=\"189\" height=\"189\" \/><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Le cadre normatif de la Delivery, et par extension de l\u2019entreprise, est par essence pluriel. En effet, ce cadre s\u2019articule autour de plusieurs axes interd\u00e9pendants qui sont plus ou moins pr\u00e9gnants dans le quotidien des \u00e9quipes projet.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">En voici quelques-uns parmi les plus importants :<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">La qualit\u00e9 de service<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Les politiques et les processus internes<\/span><\/li>\n<li><span class=\"fontSizeMedium\">La protection des donn\u00e9es personnelles<\/span><\/li>\n<li><span class=\"fontSizeMedium\">La s\u00e9curit\u00e9 informatique<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Les dispositions contractuelles<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Les lois et les r\u00e9glementations<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Les obligations de l\u2019entreprise<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Les obligations des salari\u00e9s<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][dipl_separator seprator_thickness=&#8221;1px&#8221; separator_color=&#8221;rgba(0,0,0,0.54)&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dipl_separator][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||40px||false|false&#8221; link_option_url=&#8221;https:\/\/pmchampions.com\/fr\/comment-contractualiser-un-projet-agile\/&#8221; link_option_url_new_window=&#8221;on&#8221; border_radii=&#8221;on|0.25rem|0.25rem|0.25rem|0.25rem&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#dee2e6&#8243; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;5px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pmchampions.com\/wp-content\/uploads\/2023\/09\/Contractualisation.png&#8221; title_text=&#8221;Contractualisation&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;-11px||-11px||false|false&#8221; custom_padding=&#8221;|10px||10px|false|false&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Quicksand||||||||&#8221; text_text_color=&#8221;#619ccd&#8221; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;|||-40px|false|false&#8221; custom_margin_tablet=&#8221;|15px||15px|false|false&#8221; custom_margin_phone=&#8221;|15px||15px|false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;20px&#8221; text_font_size_phone=&#8221;20px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<h6><span style=\"color: #808080;\"><strong>Agilit\u00e9:<\/strong><\/span><\/h6>\n<p><strong><span style=\"color: #ff6600;\"><a href=\"https:\/\/pmchampions.com\/fr\/agilite-et-scrum\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #ff6600;\">D\u00e9couvrir nos articles autour de l&#8217;agilit\u00e9<\/a><\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list &#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||21px|||&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\" id=\"386b0525-3621-4c11-9b0f-3a39e38544d7\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"386b0525-3621-4c11-9b0f-3a39e38544d7\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-213\">\n<div>\n<h2 id=\"zoom-sur-quelques-exemples-de-non-conformit\u00e9s\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Exemples de non-conformit\u00e9s en gestion de projet:<\/span><\/span><span class=\"c_b_1310c973\"><\/span><\/strong><\/h2>\n<p><strong><a class=\"c_b_1310c973 e_b_1310c973 focusBorder-327\" role=\"link\" aria-label=\"Lien permanent pour Zoom sur quelques exemples de non-conformit\u00e9s\u00a0:\" data-sp-anchor-id=\"zoom-sur-quelques-exemples-de-non-conformit\u00e9s\" href=\"https:\/\/sqli468.sharepoint.com\/sites\/DELIVERY-REPOSITORY\/SitePages\/Process-FR-NonConformites.aspx#zoom-sur-quelques-exemples-de-non-conformit%C3%A9s\" target=\"_self\" rel=\"noopener\"><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/a><\/strong><\/p>\n<\/div>\n<p><strong><span class=\"fontSizeMedium\" style=\"color: #008000;\">Un produit livr\u00e9 au client qui ne fonctionne pas lorsqu\u2019il le manipule<\/span><\/strong><br \/><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\">\u00a0<span>\u00a0<\/span><span class=\"fontColorRedDark\">Non-conformit\u00e9 par rapport aux exigences et \u00e0 la qualit\u00e9 de service<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">Un contrat important sign\u00e9 par un manager qui n\u2019a pas de d\u00e9l\u00e9gation de pouvoir<\/span><\/strong><\/span><br \/><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\">\u00a0<span>\u00a0<\/span><span class=\"fontColorRedDark\">Non-conformit\u00e9 par rapport aux r\u00e8gles de gouvernance du Groupe<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">Un projet en r\u00e9gie pour lequel il manque une ressource depuis des mois<\/span><\/strong><\/span><br \/><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\"><span class=\"fontColorRedDark\">\u00a0 Non-conformit\u00e9 par rapport au contrat et \u00e0 l\u2019obligation de moyens<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">Une solution de l\u2019entreprise sur laquelle n\u2019a pas \u00e9t\u00e9 appliqu\u00e9 le dernier patch de s\u00e9curit\u00e9<\/span><\/strong><\/span><br \/><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\">\u00a0<span>\u00a0<\/span><span class=\"fontColorRedDark\">Non-conformit\u00e9 par rapport \u00e0 la s\u00e9curit\u00e9 informatique<\/span><\/span><\/p>\n<p><span class=\"fontSizeMedium\"><span class=\"fontColorRedDark\"><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\" id=\"675ad3e7-b2af-4ea5-a33c-0d9307a5a131\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"675ad3e7-b2af-4ea5-a33c-0d9307a5a131\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-213\">\n<div><a class=\"c_b_1310c973 e_b_1310c973 focusBorder-327\" role=\"link\" aria-label=\"Lien permanent pour \u00a0\" data-sp-anchor-id=\"anchor\" href=\"https:\/\/sqli468.sharepoint.com\/sites\/DELIVERY-REPOSITORY\/SitePages\/Process-FR-NonConformites.aspx#anchor\" target=\"_self\" rel=\"noopener\"><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/a><\/div>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">Un collaborateur qui utilise les donn\u00e9es non-anonymis\u00e9es du client pour faire des tests<\/span><\/strong><\/span><br \/><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\">\u00a0<span>\u00a0<\/span><span class=\"fontColorRedDark\">Non-conformit\u00e9 par rapport \u00e0 la r\u00e9glementation (RGPD)<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">Un collaborateur qui publie des photos de ses coll\u00e8gues sur un r\u00e9seau social \u00e0 leur insu<\/span><\/strong><\/span><br \/><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\">\u00a0<span>\u00a0<\/span><span class=\"fontColorRedDark\">Non-conformit\u00e9 par rapport au droit \u00e0 l&#8217;image et au respect de la vie priv\u00e9e<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">Un employ\u00e9 en t\u00e9l\u00e9travail qui est injoignable entre 10h et 12h, et entre 14h et 16h<\/span><\/strong><\/span><br \/><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\">\u00a0<span class=\"fontColorRedDark\"><span>\u00a0<\/span>Non-conformit\u00e9 par rapport \u00e0 la charte de t\u00e9l\u00e9travail de l\u2019entreprise<\/span><\/span><\/p>\n<p><span style=\"color: #008000;\"><strong><span class=\"fontSizeMedium\">Un commercial qui invite un prospect \u00e0 un match en loge VIP en pleine avant-vente<\/span><\/strong><\/span><br \/><span class=\"fontSizeMediumPlus\">\u274c<\/span><span class=\"fontSizeMedium\">\u00a0<span>\u00a0<\/span><span class=\"fontColorRedDark\">Non-conformit\u00e9 par rapport \u00e0 la loi (corruption et pratique anticoncurrentielle)<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"965e82e6-2f3b-423b-bb6f-f0385d47c334\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"965e82e6-2f3b-423b-bb6f-f0385d47c334\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<div>\n<h2 id=\"pr\u00e9venir-les-non-conformit\u00e9s\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Pr\u00e9venir\u00a0les non-conformit\u00e9s<\/span><\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<\/div>\n<blockquote><p><span class=\"fontSizeMedium\">G\u00e9rer les non-conformit\u00e9s, c\u2019est en premier lieu pr\u00e9venir leur survenance .<\/span><\/p>\n<\/blockquote>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518057 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/glance.png\" alt=\"\" width=\"193\" height=\"193\" \/>Elles peuvent avoir d\u2019importantes cons\u00e9quences \u00e0 la fois sur l\u2019entreprise et sur ses clients, autant les anticiper. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Dans cette perspective, un ensemble de leviers sont activ\u00e9s au sein de l&#8217;entreprise :<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"b0382310-81fe-4f81-90aa-aa21ea643d1f\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"b0382310-81fe-4f81-90aa-aa21ea643d1f\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>1.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>\u00a0La gestion de la connaissance<\/strong><\/span><\/span><\/h3>\n<p><span class=\"fontSizeMedium\">Entre pairs sachants qui participent de la cross-fertilisation et au partage du savoir, mais \u00e9galement au travers des contenus mis \u00e0 la disposition des collaborateurs (sites SharePoint, politiques, chartes, etc.). <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Les sessions de partage d\u2019information :<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">comit\u00e9s projets<\/span><\/li>\n<li><span class=\"fontSizeMedium\">webinars<\/span><\/li>\n<li><span class=\"fontSizeMedium\">RetEx (feedback)<\/span><\/li>\n<li><span class=\"fontSizeMedium\">r\u00e9trospectives<\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">contribuent \u00e9galement \u00e0 diffuser la connaissance. Cette derni\u00e8re est essentielle pour rester alerte sur le cadre normatif et pour appr\u00e9hender les non-conformit\u00e9s en connaissance de cause.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"ea44b591-f8c8-487d-a905-5d091fb2c46e\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"ea44b591-f8c8-487d-a905-5d091fb2c46e\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>2.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>\u00a0L\u2019apprentissage<\/strong><\/span>\u00a0<\/span><\/h3>\n<p><span class=\"fontSizeMedium\">Recouvre plusieurs aspects : il s\u2019agit bien \u00e9videmment d\u2019approfondir et d\u2019\u00e9tendre ses comp\u00e9tences m\u00e9tier mais plus largement et de mani\u00e8re continue, d\u2019\u00eatre sensibilis\u00e9 aux enjeux g\u00e9n\u00e9raux de la conformit\u00e9. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Les webinars (p. ex. Data Privacy), les r\u00e9unions de sensibilisation (p. ex. Cyber S\u00e9curit\u00e9 par la DSSI), la visite r\u00e9guli\u00e8re des sites de partage m\u00e9tiers ou \u00e9quivalent au sein de l&#8217;entreprise, les sollicitations aupr\u00e8s des sachants de l\u2019entreprise, etc.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"0504bb8b-93f2-4266-8616-70c63dc6125b\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"0504bb8b-93f2-4266-8616-70c63dc6125b\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>3.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>\u00a0La gestion des risques<\/strong><\/span><\/span><\/h3>\n<p><span class=\"fontSizeMedium\">\u00a0Mais \u00e9galement des opportunit\u00e9s, qui a pour vocation d\u2019anticiper les \u00e9v\u00e9nements potentiellement impactant pour le projet (et au-del\u00e0 l\u2019entreprise). <\/span><\/p>\n<p><span class=\"fontSizeMedium\">C\u2019est une composante essentielle de la Delivery (voir la\u00a0<\/span><a href=\"https:\/\/pmchampions.com\/fr\/gestion-des-risques-projet\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-interception=\"off\"><span class=\"fontSizeMedium\"><strong>page d\u00e9di\u00e9e \u00e0 la pratique<\/strong><\/span><\/a><span class=\"fontSizeMedium\">), mais qui ne saurait se limiter strictement aux fronti\u00e8res des projets. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Toute non-conformit\u00e9 d\u00e9tect\u00e9e, qu\u2019elle soit potentielle ou av\u00e9r\u00e9e, doit \u00eatre adress\u00e9 en tant que risque.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"b3ca9f2f-41a8-4868-b8cd-8c5918ab8def\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"b3ca9f2f-41a8-4868-b8cd-8c5918ab8def\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>4.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>\u00a0Le contr\u00f4le<\/strong><\/span>\u00a0<\/span><\/h3>\n<p><span class=\"fontSizeMedium\">Contribue \u00e0 pr\u00e9venir les non-conformit\u00e9s, qu\u2019il s\u2019agisse de l\u2019effectuer en\u00a0<\/span><span class=\"fontSizeMedium\">instances de <strong><a href=\"https:\/\/pmchampions.com\/fr\/lessentiel-de-la-gouvernance-de-projet\/\">gouvernance<\/a><\/strong><\/span><span class=\"fontSizeMedium\">, dans le cadre du reporting (p. ex. au management hi\u00e9rarchique et\/ou fonctionnel) ou au-travers d\u2019actions cibl\u00e9es comme les\u00a0<\/span><span class=\"fontSizeMedium\">check-ups projets<\/span><span class=\"fontSizeMedium\">. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">A noter qu\u2019il ne s\u2019agit pas n\u00e9cessairement de contr\u00f4le impos\u00e9 &#8211; contraignant &#8211; et que cette d\u00e9marche s\u2019inscrit bien dans une logique de pr\u00e9vention b\u00e9n\u00e9fique.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"e5bd6aae-1388-4af8-9e80-81904c023049\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"e5bd6aae-1388-4af8-9e80-81904c023049\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<h3><span class=\"fontSizeXLarge\"><span class=\"fontColorBlueDark\"><strong>5.<\/strong><\/span><\/span><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>\u00a0L\u2019am\u00e9lioration continue<\/strong><\/span>\u00a0<\/span><\/h3>\n<p><span class=\"fontSizeMedium\">Est par d\u00e9finition un moyen de pr\u00e9venir les non-conformit\u00e9s. Parce que l\u2019on a appris des exp\u00e9riences pass\u00e9es, et \u00e9ventuellement des erreurs ou manquements rencontr\u00e9s, l\u2019on est plus \u00e0 m\u00eame d\u2019\u00e9viter leur reproduction. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Ce principe est vertueux et il s\u2019appuie sur la capacit\u00e9 des collaborateurs \u00e0 capitaliser sur leurs enseignements et leurs bonnes pratiques en les mettant \u00e0 disposition de leurs coll\u00e8gues.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list &#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||21px|||&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"a_a_50a7110f a_a_50a7110f root-210 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"0\">\n<div class=\"f_a_50a7110f e_a_50a7110f\">\n<div class=\"a_c_50a7110f o_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl8 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"82a805c0-14d9-49d1-99c3-81e4a972e861\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"82a805c0-14d9-49d1-99c3-81e4a972e861\">\n<div class=\"ck-content rteEmphasis root-211\" data-automation-id=\"textBox\">\n<div>\n<h2 id=\"g\u00e9rer-les-non-conformit\u00e9s-1-3-d\u00e9tecter\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">G\u00e9rer\u00a0les non-conformit\u00e9s :\u00a0<\/span><\/span><\/strong><\/h2>\n<h3><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">1\/3 D\u00e9tecter <\/span><\/span><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">les non-conformit\u00e9s<\/span><\/span><\/strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\"><strong>\u00a0<\/strong><\/span><\/span><\/h3>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">La premi\u00e8re \u00e9tape du processus de gestion des non-conformit\u00e9s consiste \u00e0 identifier ces derni\u00e8res. <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518061 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/detective.png\" alt=\"\" width=\"189\" height=\"189\" \/><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Elles peuvent \u00eatre potentielles (c.-\u00e0-d. la non-conformit\u00e9 est &#8220;<em><strong>anticipable<\/strong><\/em>&#8221; et possiblement accept\u00e9e comme telle) ou av\u00e9r\u00e9es (c.-\u00e0-d. la non-conformit\u00e9 est &#8220;<em><strong>constatable<\/strong><\/em>&#8220;).<\/span><\/p>\n<p><span class=\"fontSizeMedium\">La d\u00e9tection peut provenir de plusieurs sources\u00a0:<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\"><strong>Internes<\/strong> : lors des:<\/span>\n<ul>\n<li><span class=\"fontSizeMedium\">\u00a0<\/span><span class=\"fontSizeMedium\">instances de <strong><a href=\"https:\/\/pmchampions.com\/fr\/lessentiel-de-la-gouvernance-de-projet\/\">gouverna<\/a><\/strong><\/span><strong><span class=\"fontSizeMedium\">nce<\/span><\/strong><span class=\"fontSizeMedium\"><strong>\u00a0<\/strong>de projet internes<\/span><\/li>\n<li><span class=\"fontSizeMedium\">check-ups projets<\/span><span class=\"fontSizeMedium\">, au travers d\u2019audits (CySec, Legal, Finance, etc.), ou plus simplement parce qu\u2019une suspicion de non-conformit\u00e9 est mentionn\u00e9e par un collaborateur de mani\u00e8re informelle et m\u00e9rite d\u2019\u00eatre v\u00e9rifi\u00e9e.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"fontSizeMedium\"><strong>Externes<\/strong> : lors des :<\/span>\n<ul>\n<li><span class=\"fontSizeMedium\">Instances de gouvernance<\/span><span class=\"fontSizeMedium\">\u00a0de projet externes<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Phases projet d\u00e9di\u00e9es (p. ex. une recette client)<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Echanges informels avec les interlocuteurs client ou tout autre\u00a0<\/span><strong><a href=\"https:\/\/pmchampions.com\/fr\/gestion-des-parties-prenantes\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-interception=\"off\"><span class=\"fontSizeMedium\">partie prenante<\/span><\/a><\/strong><\/li>\n<li><span class=\"fontSizeMedium\">Audits \u00e0 l\u2019initiative du client<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">Une fois identifi\u00e9e, chaque non-conformit\u00e9 doit \u00eatre document\u00e9e afin de disposer des \u00e9l\u00e9ments n\u00e9cessaires \u00e0 son analyse. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Le minimum requis en la mati\u00e8re est de fournir les deux vues\u00a0: celle qui est conforme et celle qui ne l\u2019est pas. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Dans le cas d\u2019une non-conformit\u00e9 relative \u00e0 un produit livr\u00e9, par exemple, l\u2019on comparera ce qui a \u00e9t\u00e9 produit avec l\u2019attendu qui \u00e9tait sp\u00e9cifi\u00e9.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Il s\u2019agira en compl\u00e9ment d\u2019\u00e9valuer la port\u00e9e de la non-conformit\u00e9, ainsi que son impact, de sorte \u00e0 pouvoir guider les actions correctives.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f m_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"69ea210b-2703-465f-8753-c0ac26e451d0\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div id=\"vpc_WebPart.SpacerWebPart.internal.69ea210b-2703-465f-8753-c0ac26e451d0\" data-viewport-id=\"WebPart.SpacerWebPart.internal.69ea210b-2703-465f-8753-c0ac26e451d0\">\n<div data-sp-feature-tag=\"SpacerWebPart web part (Espacement)\" data-sp-feature-instance-id=\"69ea210b-2703-465f-8753-c0ac26e451d0\" data-sp-web-part-id=\"8654b779-4886-46d4-8ffb-b5ed960ee986\">\n<div class=\"a_a_9c6a0ff6 m_a_9c6a0ff6 b_a_9c6a0ff6 spacer-251\" tabindex=\"-1\" role=\"presentation\" aria-hidden=\"true\" aria-label=\"Utilisez la fl\u00e8che vers le haut pour diminuer la hauteur et la fl\u00e8che vers le bas pour augmenter la hauteur du composant WebPart Espacement par incr\u00e9ments de 4\u00a0pixels.\" data-automation-id=\"SpacerMainContent\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"28294648-0a85-45e0-9e1e-5dfcd1cac213\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"28294648-0a85-45e0-9e1e-5dfcd1cac213\">\n<div class=\"ck-content rteEmphasis root-211\" data-automation-id=\"textBox\">\n<blockquote>\n<p><span class=\"fontSizeMediumPlus\"><span class=\"fontColorBlueDark\"><strong>Points d&#8217;attention<\/strong><\/span><\/span><\/p>\n<p><span class=\"fontSizeMedium\" style=\"color: #0c71c3;\"><u>D\u00e9tecter ne veut pas dire communiquer<\/u><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Il convient, lors de la d\u00e9tection, de bien mesurer la port\u00e9e de la non-conformit\u00e9.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"> Une non-conformit\u00e9 relev\u00e9e par l\u2019interne peut ne pas concerner directement le client et elle doit dans ce cas rester \u00e0 la discr\u00e9tion du prestataire. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">De m\u00eame, certaines non-conformit\u00e9s sont sensibles par nature et doivent \u00eatre adress\u00e9es avec toutes les pr\u00e9cautions d\u2019usage en termes d&#8217;information.<\/span><\/p>\n<p><span class=\"fontSizeMedium\" style=\"color: #0c71c3;\"><u>D\u00e9tecter rime avec consigner<\/u><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Qu&#8217;elle que soit la nature de la non-conformit\u00e9, elle doit \u00eatre enregistr\u00e9e pour \u00eatre trait\u00e9e et suivi par la suite. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Une non-conformit\u00e9 ne doit pas \u00eatre oubli\u00e9e ou rester lettre morte.<\/span><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_a_50a7110f a_a_50a7110f root-212 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"1\">\n<div class=\"f_a_50a7110f e_a_50a7110f\">\n<div class=\"a_c_50a7110f m_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"2f2d9523-e8c5-4233-b617-e44ecd5ed732\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"2f2d9523-e8c5-4233-b617-e44ecd5ed732\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<div>\n<h3 id=\"g\u00e9rer-les-non-conformit\u00e9s-2-3-traiter\"><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\"><strong>2\/3 Traiter les non-confirmit\u00e9s<\/strong><\/span><\/span><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/h3>\n<\/div>\n<p><span class=\"fontSizeMedium\">Une fois qu\u2019une non-conformit\u00e9 a \u00e9t\u00e9 identifi\u00e9e, elle doit \u00eatre\u00a0trait\u00e9e de la mani\u00e8re appropri\u00e9e. <\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518059 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/doctor.png\" alt=\"\" width=\"197\" height=\"197\" \/><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Elle fait alors l\u2019objet de mesures correctives ou de mesures pr\u00e9ventives, en fonction de la nature de la non-conformit\u00e9.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"> D\u00e8s qu\u2019une non-conformit\u00e9 survient, il est n\u00e9cessaire de\u00a0r\u00e9agir rapidement\u00a0en deux temps\u00a0:<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 A.\u00a0<u>Ma\u00eetriser la non-conformit\u00e9<\/u><\/strong><\/span><\/span><\/p>\n<p><span class=\"fontSizeMedium\">L\u2019enjeu est de limiter au possible les risques et\/ou l\u2019impact de la non-conformit\u00e9 par une prise d\u2019action rapide. L\u2019on privil\u00e9gie par cette action la r\u00e9activit\u00e9 et l\u2019efficacit\u00e9.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Pour exemples\u00a0:<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">Dans le cas d\u2019une non-conformit\u00e9 identifi\u00e9e consistant en une suspicion de violation de donn\u00e9es personnelles sur une solution informatique, le r\u00e9flexe sera d\u2019informer imm\u00e9diatement la DSSI et le Legal (le p\u00f4le Privacy) qui d\u00e9cideront et prendront les mesures ad\u00e9quates.<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Dans le cas d\u2019un d\u00e9veloppeur qui d\u00e9roge au process et qui n\u2019effectue pas ses tests unitaires avant livraison au client, impactant de ce fait la qualit\u00e9 et la satisfaction client, le r\u00e9flexe sera d\u2019alerter en interne les managers et de g\u00e9rer la situation vis-\u00e0-vis du client.<\/span><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f m_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"08090659-9793-4d5d-b37f-9e20f6c67b0b\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"08090659-9793-4d5d-b37f-9e20f6c67b0b\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<p><span class=\"fontSizeMedium\"><span class=\"fontColorBlueDark\"><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 B.\u00a0<u>Pr\u00e9venir ou corriger la non-conformit\u00e9<\/u><\/strong><\/span><\/span><\/p>\n<p><span class=\"fontSizeMedium\">Il s\u2019agit dans un temps court d\u2019initier les actions pr\u00e9ventives et les actions correctives pour \u00e9liminer la non-conformit\u00e9 et revenir \u00e0 une situation normale.<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">Cela peut \u00eatre imm\u00e9diat, pour une non-conformit\u00e9 pr\u00e9cis\u00e9ment identifi\u00e9e et ais\u00e9ment traitable.<\/span><br \/><span class=\"fontSizeMedium\">P. ex. un param\u00e9trage de configuration qui r\u00e9sout une probl\u00e9matique d\u2019acc\u00e8s \u00e0 un syst\u00e8me.<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Cela peut \u00eatre palliatif, c\u2019est-\u00e0-dire reposer sur un contournement ou une parade temporaire.<\/span><br \/><span class=\"fontSizeMedium\">P. ex. l\u2019isolation d\u2019une machine virtuelle infect\u00e9e par une attaque de vuln\u00e9rabilit\u00e9.<\/span><\/li>\n<li><span class=\"fontSizeMedium\">Cela peut \u00eatre planifi\u00e9, c\u2019est-\u00e0-dire reposer sur une d\u00e9marche en plusieurs \u00e9tapes qu\u2019il faut piloter.<\/span><br \/><span class=\"fontSizeMedium\">P. ex. un processus qui pr\u00e9sente des faiblesses et qui doit \u00eatre retravaill\u00e9 avant d\u2019\u00eatre red\u00e9ploy\u00e9.<\/span><\/li>\n<\/ul>\n<p><span class=\"fontSizeMedium\">Dans tous les cas, une non-conformit\u00e9 doit \u00eatre trait\u00e9e et de mani\u00e8re durable. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Il est donc essentiel d\u2019analyser les causes profondes de la non-conformit\u00e9 et de ne pas rester \u00ab\u00a0en surface\u00a0\u00bb\u00a0: appliquer une m\u00e9thode d&#8217;analyse causale peut aider \u00e0 comprendre la ou les causes sous-jacentes d\u2019une non-conformit\u00e9. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Cette compr\u00e9hension oriente les actions pr\u00e9ventives qui permettront d\u2019\u00e9viter la reproduction de la non-conformit\u00e9 ou l\u2019\u2019apparition de non-conformit\u00e9s similaires.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f m_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl4 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div id=\"6dc68d28-cdc0-4c9c-9f3e-6eb9db5bb61f\" class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" dir=\"auto\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"6dc68d28-cdc0-4c9c-9f3e-6eb9db5bb61f\">\n<div class=\"ck-content rteEmphasis root-213\" data-automation-id=\"textBox\">\n<div>\n<h3 id=\"g\u00e9rer-les-non-conformit\u00e9s-3-3-suivre\"><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\"><strong>3\/3 Suivre les non-conformit\u00e9s<\/strong><\/span><\/span><\/h3>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">Une fois mis en \u0153uvre un traitement de non-conformit\u00e9 , il est essentiel de suivre\u00a0 les actions entreprises pour confirmer l&#8217;efficacit\u00e9 de la d\u00e9marche.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-987518065 aligncenter size-full\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/microscope.png\" alt=\"\" width=\"188\" height=\"188\" \/><\/span><\/p>\n<p><span class=\"fontSizeMedium\">C\u2019est-\u00e0-dire ent\u00e9riner le retour \u00e0 la conformit\u00e9, d\u2019une part, et avoir la garantie qu\u2019il n\u2019y aura pas de r\u00e9currence de la non-conformit\u00e9 \u00e0 l\u2019avenir, d\u2019autre part.\u00a0<\/span><\/p>\n<p><span class=\"fontSizeMedium\">En ce sens, une p\u00e9riode d\u2019observation pourra permettre de rester vigilant durant un laps de temps donn\u00e9.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Cette \u00e9tape vise \u00e9galement \u00e0 capitaliser sur l\u2019exp\u00e9rience car, au-del\u00e0 de la non-conformit\u00e9 en tant que telle, c\u2019est la d\u00e9marche qui est \u00e9prouv\u00e9e. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Il s\u2019agit donc de proc\u00e9der \u00e0 une r\u00e9trospective du process de gestion des non-conformit\u00e9s et du\u00a0<\/span><strong><a href=\"https:\/\/pmchampions.com\/fr\/gestion-de-la-qualite-de-projet\/#smq\" target=\"_blank\" rel=\"noopener noreferrer\" data-interception=\"off\"><span class=\"fontSizeMedium\">Syst\u00e8me de Management de la Qualit\u00e9\u00a0(SMQ)<\/span><\/a><span class=\"fontSizeMedium\">. <\/span><\/strong><\/p>\n<p><span class=\"fontSizeMedium\">Cette r\u00e9trospective permet d\u2019identifier puis d\u2019apporter les \u00e9volutions qui permettront, in fine, d\u2019adresser plus efficacement encore les non-conformit\u00e9s futures.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f3f6&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;blue-list list_space&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div id=\"spPageCanvasContent\">\n<div class=\"SPCanvas\" data-sp-feature-tag=\"CanvasComponent.internal.bdc14887-412d-4bdb-b385-87caee53450b\">\n<div class=\"bh_n_ada2ac09 SPCanvas-canvas\">\n<div class=\"CanvasComponent\">\n<div data-automation-id=\"Canvas\" class=\"a_b_50a7110f Canvas grid Canvas--withLayout i_b_50a7110f\">\n<div class=\"j_b_50a7110f\" data-automation-id=\"CanvasLayout\">\n<div class=\"a_a_50a7110f a_a_50a7110f root-212 CanvasZone row CanvasZone--alignment CanvasZone--noMargin CanvasZone--read\" data-automation-id=\"CanvasZone\" data-theme-emphasis=\"1\">\n<div class=\"f_a_50a7110f e_a_50a7110f\">\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\" id=\"53e5b5ce-ec2c-4326-ba84-c0bffbebb5f8\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"53e5b5ce-ec2c-4326-ba84-c0bffbebb5f8\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-213\">\n<div>\n<h2 id=\"zoom-sur-l-analyse-causale-les-5-pourquoi\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Zoom sur l&#8217;analyse causale : les 5 pourquoi<\/span><\/span><span class=\"c_b_1310c973\"><\/span><\/strong><\/h2>\n<p><strong><a class=\"c_b_1310c973 e_b_1310c973 focusBorder-327\" role=\"link\" aria-label=\"Lien permanent pour Zoom sur l'analyse causale\u00a0: les 5 pourquoi\" data-sp-anchor-id=\"zoom-sur-l-analyse-causale-les-5-pourquoi\" href=\"https:\/\/sqli468.sharepoint.com\/sites\/DELIVERY-REPOSITORY\/SitePages\/Process-FR-NonConformites.aspx#zoom-sur-l-analyse-causale-les-5-pourquoi\" target=\"_self\" rel=\"noopener\"><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><\/i><\/a><\/strong><\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">Cette m\u00e9thode est utile pour cheminer vers la cause source (la<span>\u00a0<\/span><i>root cause<\/i>) d\u2019un probl\u00e8me. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Le principe est simple\u00a0: il faut partir du constat et poser 5 fois successivement la question \u00ab\u00a0pourquoi\u00a0?\u00a0\u00bb en rebondissant sur les r\u00e9ponses apport\u00e9es au fil de l\u2019eau.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Voici un exemple :<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/why.png\" width=\"160\" height=\"160\" alt=\"\" class=\"wp-image-987518070 aligncenter size-large\" \/><\/span><span class=\"fontSizeMedium\"><\/span><\/p>\n<ol>\n<li><span class=\"fontSizeMedium\"><strong>Pourquoi<\/strong> y a-t-il un fichier corrompu dans le dossier\u00a0sur le serveur ?<span>\u00a0<\/span><i>Parce que le publicateur n\u2019a pas v\u00e9rifi\u00e9 le fichier avant de le d\u00e9poser sur le serveur.<\/i><\/span><\/li>\n<li><span class=\"fontSizeMedium\"><strong>Pourquoi<\/strong> le publicateur n\u2019a pas v\u00e9rifi\u00e9 le fichier avant de le publier ?<span>\u00a0<\/span><i>Parce qu\u2019il n\u2019a pas le logiciel n\u00e9cessaire pour ouvrir ce type de fichier.<\/i><\/span><\/li>\n<li><span class=\"fontSizeMedium\"><strong>Pourquoi<\/strong> il n\u2019a pas le logiciel n\u00e9cessaire pour v\u00e9rifier le fichier alors\u00a0qu\u2019il le publie ?<span>\u00a0<\/span><i>Parce que d\u2019habitude, il ne manipule pas ce type de fichier et qu\u2019on lui a demand\u00e9 un service.<\/i><\/span><\/li>\n<li><span class=\"fontSizeMedium\"><strong>Pourquoi<\/strong> lui a-t-on demand\u00e9 ce service\u00a0?<span>\u00a0<\/span><i>Parce qu\u2019il fallait publier rapidement et que l\u2019auteur ne pouvait pas le faire dans les d\u00e9lais.<\/i><\/span><\/li>\n<li><span class=\"fontSizeMedium\"><strong>Pourquoi<\/strong> l\u2019auteur ne pouvait pas le faire\u00a0dans les d\u00e9lais ?<span>\u00a0<\/span><i>Parce qu\u2019on \u00e9tait vendredi \u00e0 15h et qu\u2019il voulait partir en week-end \u00e0 la campagne.<\/i><\/span><\/li>\n<\/ol>\n<p><span class=\"fontSizeMedium\">Les 5P, dans cet exemple, d\u00e9montrent qu\u2019\u00e0 partir d\u2019un constat traitable imm\u00e9diatement (la suppression ou le remplacement dudit fichier corrompu), plusieurs causes sous-jacentes sont \u00e0 l\u2019origine de la non-conformit\u00e9 constat\u00e9e\u00a0et devront \u00eatre trait\u00e9es :<\/span><\/p>\n<ul>\n<li><span class=\"fontSizeMedium\">Le publicateur a pris une responsabilit\u00e9 qu\u2019il n\u2019aurait pas d\u00fb prendre,<\/span><\/li>\n<li><span class=\"fontSizeMedium\">L\u2019auteur a manqu\u00e9 de professionnalisme et d\u00e9rog\u00e9 \u00e0 un process qualit\u00e9,<\/span><\/li>\n<li><span class=\"fontSizeMedium\">L\u2019auteur n\u2019a pas respect\u00e9 la politique RH de l\u2019entreprise.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"a_c_50a7110f n_c_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl6 q_c_50a7110f\" data-automation-id=\"CanvasSection\">\n<div class=\"ControlZone ControlZone--clean a_e_50a7110f\" data-automation-id=\"CanvasControl\" id=\"77c7b1a5-352b-45d2-972c-66022b237e13\">\n<div class=\"ControlZone--control\">\n<div data-sp-feature-tag=\"Rich Text Editor\" class=\"rte-webpart rte--ck5 rte--read-ck5 headerFontSizeLegacy uniformSpacingForElements\" data-sp-feature-instance-id=\"77c7b1a5-352b-45d2-972c-66022b237e13\" dir=\"auto\">\n<div data-automation-id=\"textBox\" class=\"ck-content rteEmphasis root-213\">\n<div>\n<h2 id=\"zoom-sur-l-analyse-causale-le-diagramme-d-ishikawa\"><strong><span class=\"fontSizeLarge\"><span class=\"fontColorBlueDark\">Zoom\u00a0sur l&#8217;analyse causale\u00a0: le diagramme d&#8217;Ishikawa<\/span><\/span><span class=\"c_b_1310c973\"><\/span><\/strong><\/h2>\n<p><strong><a class=\"c_b_1310c973 e_b_1310c973 focusBorder-327\" role=\"link\" aria-label=\"Lien permanent pour Zoom sur l'analyse causale\u00a0: le diagramme d'Ishikawa\" data-sp-anchor-id=\"zoom-sur-l-analyse-causale-le-diagramme-d-ishikawa\" href=\"https:\/\/sqli468.sharepoint.com\/sites\/DELIVERY-REPOSITORY\/SitePages\/Process-FR-NonConformites.aspx#zoom-sur-l-analyse-causale-le-diagramme-d-ishikawa\" target=\"_self\" rel=\"noopener\"><i class=\"f_b_1310c973 g_b_1310c973 css-168\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/fish-skeleton.png\" width=\"181\" height=\"181\" alt=\"\" class=\"wp-image-987518068 aligncenter size-full\" \/><\/i><\/a><\/strong><\/p>\n<\/div>\n<p><span class=\"fontSizeMedium\">Cette m\u00e9thode consiste en une repr\u00e9sentation visuelle d&#8217;un probl\u00e8me. Cette repr\u00e9sentation permet de mettre en \u00e9vidence les diff\u00e9rentes causes du probl\u00e8me et leurs effets. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">Le diagramme est d\u00eet en ar\u00eates de poisson (<i>fishbone diagram<\/i>) ; chacune de ces ar\u00eates repr\u00e9sente une des causes du probl\u00e8me. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">L&#8217;int\u00e9r\u00eat ? La prise de recul sur le probl\u00e8me et sur l&#8217;interd\u00e9pendance\/l&#8217;influence des facteurs entre eux.<\/span><\/p>\n<p><span class=\"fontSizeMedium\">Le diagramme d&#8217;Ishikawa s&#8217;appuie (en fran\u00e7ais) sur les 5M, les 6M ou les 7M pour cat\u00e9goriser les causes, en fonction du contexte client\/projet : <\/span><\/p>\n<blockquote>\n<p><span class=\"fontSizeMedium\">Main d&#8217;\u0153uvre, Mati\u00e8res, Machines, M\u00e9thode, Milieu, Management er\/ou Moyens financiers.<\/span><\/p>\n<\/blockquote>\n<p><span class=\"fontSizeMedium\">La repr\u00e9sentation est effectu\u00e9e, dans la mesure du possible, en session de cotravail, de sorte \u00e0 obtenir une cartographie exhaustive des causes. <\/span><\/p>\n<p><span class=\"fontSizeMedium\">S&#8217;ensuivent la priorisation des causes (analyse ABC ou notation sur 5 points, par exemple), et la mise en \u0153uvre d&#8217;un plan d&#8217;action.<\/span><\/p>\n<p><span class=\"fontSizeMedium\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/ishikawa.png\" width=\"960\" height=\"400\" alt=\"\" class=\"wp-image-987518036 aligncenter size-full\" srcset=\"https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/ishikawa.png 960w, https:\/\/pmchampions.com\/wp-content\/uploads\/2024\/03\/ishikawa-480x200.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 960px, 100vw\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Gestion des non-conformit\u00e9s : D\u00e9tection, traitement et suivi. Int\u00e9grez la gestion des connaissances, la gestion des risques, et l&#8217;am\u00e9lioration continue.<\/p>\n","protected":false},"author":1,"featured_media":987518667,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[76],"tags":[30,82],"class_list":["post-987518000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pratiques-de-gestion-de-projet","tag-fr","tag-intermediaire"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/posts\/987518000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/comments?post=987518000"}],"version-history":[{"count":0,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/posts\/987518000\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/media\/987518667"}],"wp:attachment":[{"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/media?parent=987518000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/categories?post=987518000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pmchampions.com\/fr\/wp-json\/wp\/v2\/tags?post=987518000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}