{"id":987518202,"date":"2024-03-07T15:46:07","date_gmt":"2024-03-07T15:46:07","guid":{"rendered":"https:\/\/pmchampions.com\/?p=987518202"},"modified":"2024-03-13T16:20:28","modified_gmt":"2024-03-13T16:20:28","slug":"comment-mener-une-enquete-de-satisfaction-efficace","status":"publish","type":"post","link":"https:\/\/pmchampions.com\/fr\/comment-mener-une-enquete-de-satisfaction-efficace\/","title":{"rendered":"Comment mener une enqu\u00eate de satisfaction efficace"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][pac_divi_table_of_contents title=”Sommaire” collapse_when_sticky=”on” opened_icon=”:||divi||400″ closed_icon=”;||divi||400″ included_headings=”off|on|on|on|off|off” exclude_headings_by_class=”on” show_keyword_highlight=”on” show_keyword_highlight_placeholder=”Mots Cl\u00e9s …” level_markers_1=”icons” icon_marker_1=”=||divi||400″ level_markers_2=”icons” icon_marker_2=”^||divi||400″ level_markers_3=”icons” icon_marker_3=”E||divi||400″ level_markers_4=”icons” icon_marker_4=”5||divi||400″ title_container_bg_color=”#1a9e21″ body_area_height=”650px” body_area_scroll_color=”#000000″ body_area_text_link_underline=”#000000″ body_area_text_link_padding=”10px|0px|0px|0px|false|false” _builder_version=”4.23.1″ _module_preset=”default” title_font_font=”Quicksand||||||||” heading_all_font=”|600|||||||” heading_all_font_size=”18px” marker_all_font=”|600|||||||” motion_trigger_start=”top” heading_all_font_size_tablet=”15px” heading_all_font_size_phone=”15px” heading_all_font_size_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” border_radii_title_container=”off|10px|10px|0px|0px” border_radii_body_area=”off|0px|0px|10px|10px” border_width_all_body_area=”3px” border_color_all_body_area=”RGBA(255,255,255,0)” box_shadow_style=”preset2″ global_colors_info=”{}” theme_builder_area=”post_content”][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”blue-list” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||21px|||” global_colors_info=”{}” theme_builder_area=”post_content”]
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Pourquoi faire une enqu\u00eate satisfaction\u00a0?<\/span><\/h2>\n

L’enqu\u00eate de satisfaction projet est un exercice\u00a0oblig\u00e9\u00a0<\/span><\/strong>du pilotage de projet. <\/span><\/p>\n

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Elle fait partie des pr\u00e9rogatives du pilote de projet ainsi que de\u00a0ses objectifs. <\/span><\/p>\n

La satisfaction est un indicateur de succ\u00e8s, un KPI<\/a><\/strong>, mais c’est surtout\u00a0le moyen le plus fiable de conna\u00eetre l’opinion du \u200b\u200b\u200b\u200b\u200b\u200b\u200bclient<\/strong>\u00a0sur la prestation fournie par le prestataire de service.\u00a0<\/span><\/p>\n

A ce titre, l’enqu\u00eate constitue un levier d’am\u00e9lioration continue essentiel.<\/span><\/p>\n

C’est aussi un excellent moyen pour\u00a0objectiver\u00a0<\/strong>le sentiment d’un client sur le d\u00e9roulement d’une prestation et pour pouvoir contrer les \u00e9ventuelles surr\u00e9actions \u00e0 des \u00e9v\u00e9nements ponctuels.<\/span><\/p>\n

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Comment r\u00e9aliser l’<\/span>enqu\u00eate satisfaction\u00a0<\/span>?<\/span><\/h2>\n

Le principe de l’enqu\u00eate de satisfaction projet est simple : l’\u00e9valuation porte sur 5 crit\u00e8res \u00e0 choisir parmi les 12 propos\u00e9s :<\/span><\/p>\n